Dafne Lucero Ortega Minuto
Los Angeles
Summary
Dynamic Financial Aid Specialist with a proven track record at East Los Angeles Community College, excelling in student assistance and data analysis. Adept at enhancing operational efficiency and accuracy, I effectively resolved student inquiries while conducting impactful workshops, fostering a deeper understanding of financial aid opportunities. Fluent in two languages, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Financial Aid Specialist
East Los Angeles Community College
08.2025 - Current
- Evaluated financial aid applications for accuracy and compliance with federal regulations.
- Advised students on financial aid options, eligibility requirements, and application processes.
- Processed and disbursed federal and state financial aid packages in a timely manner.
- Collaborated with academic departments to streamline financial aid communications and workflows.
- Enhanced student awareness of financial aid opportunities by conducting informative workshops and presentations.
- Executed administrative tasks, ensuring accurate record-keeping and timely completion of projects.
- Assisted in daily operations, maintaining efficiency and organization across various student services.
- Provided customer support through various channels, resolving issues promptly and professionally.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Managed over 50 calls from students, convincing them to come to the Financial Aid Office or to connect with a technician online if they're not able to come in.
Associate
Amazon Fulfillment Center
11.2021 - 03.2024
- Trained new employees to learn how to put packages in the bags the proper way.
- Ensure the packages are properly scanned, and check if the packages are damaged.
- Use carts, dollies, and a pallet jack to move products.
- Make sure everyone has the proper and safe equipment to perform the job safely.
- Load 40-pound bags/boxes onto delivery trucks.
- Trained new associates on safety protocols and operational procedures to enhance efficiency.
Clerk
Winchell's Donut House
12.2019 - 10.2021
- Performed opening and closing procedures, such as counting the cash register, restocking, keeping track of inventory, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem-solving skills to effectively handle difficult situations.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Ordered and dispensed supplies to maintain office inventory.
- Prepare food and drinks throughout the entire shift, and make extra for the next shift.
- Travel to different stores when needed.
- Baker
- Maintained inventory accuracy by conducting regular stock checks and updates.
Education
High School Diploma -
Felicitas and Gonzalo Méndez high school
Los Angeles, CA6 2019
Business Administration Candidate - Business Administration, Economics
East Los Angeles Community College
Monterey Park, CA06-2026
Skills
- Fluent in two languages
- Problem-solving skills
- Strong focus on accuracy
- Analytical problem solving
- Inventory management
- Strong multitasking skills
- Student assistance
- Data analysis
- Document tracking
Languages
- English Bilingual
- Spanish Bilingual
Timeline
Financial Aid Specialist
East Los Angeles Community College
08.2025 - Current
Associate
Amazon Fulfillment Center
11.2021 - 03.2024
Clerk
Winchell's Donut House
12.2019 - 10.2021
High School Diploma -
Felicitas and Gonzalo Méndez high school
Business Administration Candidate - Business Administration, Economics
East Los Angeles Community College