Dae Won Yoon
San Diego,CA
Overview
6
6
years of professional experience
Work History
General Manager
Kaya America Inc.
2026.01 - Current
- Oversee day to day retail operations for two store locations in San Diego.
- Hire, supervise and train a team of six employees while fostering a positive work environment.
- Monitored sales performance and implemented strategies that increased revenue and improved customer satisfaction.
- Manage inventory levels, coordinate merchandise replenishment, and minimize stock loss.
- Resolve customer concerns and provide exceptional service to domestic and international visitors.
- Coordinate with ownership on operational improvements, purchasing decisions, and business planning.
- Analyzed sales trends and operational metrics, leading to actionable insights for enhancing efficiency and profitability.
Account Executive
Konica Minolta Business Solutions U.S.A., Inc.
2023.07 - 2025.10
- Strategically identified and pursued sales opportunities in San Diego and nearby markets, focusing on expanding Konica Minolta's print and IT service offerings.
- Generate and maintain a strong sales pipeline through cold outreach, referrals, networking, events, and follow up on qualified leads. Ensure accurate tracking of opportunities in CRM.
- Collaborated with cross-functional teams to enhance service delivery and optimize customer experience.
- Led presentations and demonstrations of innovative solutions to prospective clients, enhancing engagement rates..
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Fostered long term partnerships with decision makers in client organizations, solidifying company standing as a reliable industry partner.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check ins with existing clients to assess their needs and identify upselling opportunities.
Sales Development Representative III
ChiroTouch
2022.01 - 2023.04
- Generate qualified pipeline by booking product demos and technical consultations for Account Executives and Solutions Engineers.
- Led outreach campaigns utilizing CRM tools to identify and qualify potential clients.
- Developed targeted strategies to engage prospects, enhancing conversion rates significantly.
- Generated qualified pipeline through booking product demos and technical consultations for Account Executives and Solutions Engineers, facilitating sales opportunities.
- Conduct discovery conversations to uncover pain points related to cloud migration, scalability, security, cost optimization, and performance.
- Positioned SaaS cloud solutions by articulating value propositions including improved uptime, operational efficiency, automation, compliance, and cost savings, driving client interest.
- Worked closely with marketing, product, and technical teams to refine messaging and align outreach strategies, boosting engagement with potential clients.
Customer Success Associate II (Seasonal/Remote)
PlanetART
2021.10 - 2021.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross functional teams to address complex customer issues effectively.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Business Account Executive
Spectrum Business
2020.09 - 2021.04
- Proactively identify, prospect, and qualify new business opportunities within assigned territory, targeting small to mid size companies as well as enterprise accounts for Spectrum’s suite of services.
- Conduct needs assessments with prospective clients to understand their communication, Information Technology, connectivity, and technology challenges, and recommend tailored Spectrum Business solutions (internet, voice, cloud, cybersecurity, managed Wi-Fi).
- Lead contract negotiations, pricing discussions, and terms agreements to successfully close new business while maximizing revenue and margins.
- Prepared and delivered compelling sales presentations and proposals that articulated value of Spectrum Business products and services, emphasizing ROI, reliability, scalability, and customer support advantages to drive client engagement.
- Developed and managed sales pipeline through targeted outbound outreach, referrals, networking, and strategic account research to identify and qualify new business opportunities.
- Built and nurtured long term relationships with business decision makers, key stakeholders, and clients to enhance retention, drive referrals, and facilitate account expansion.
- Partner with internal teams including technical support, installation, customer care, and marketing to ensure seamless onboarding, deployment, and customer satisfaction.
Education
Bachelor of Arts - Cell Biology and Neuroscience
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Business development
- Account management
- Customer management
- Operational oversight
- Client relations
- Leadership
- Problem resolution
- Multi-tasking
- Relationship building
- Communication skills
- Goal setting
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
General Manager
Kaya America Inc.
2026.01 - Current
Account Executive
Konica Minolta Business Solutions U.S.A., Inc.
2023.07 - 2025.10
Sales Development Representative III
ChiroTouch
2022.01 - 2023.04
Customer Success Associate II (Seasonal/Remote)
PlanetART
2021.10 - 2021.12
Business Account Executive
Spectrum Business
2020.09 - 2021.04
Bachelor of Arts - Cell Biology and Neuroscience
Rutgers, The State University of New Jersey