Dae Hyun (Justin) Cho
Vancouver
Summary
A Store Lead in outdoor gear industry with passion for providing exceptional customer experience and solutions for more than 2 years in West Vancouver, Park Royal with equal passion for coaching the team members and fostering a positive work environment. Eager for new challenges and new learning opportunities.
Overview
3
3
years of professional experience
Work History
Store Lead
Icebreaker/ VF Corporation
11.2021 - Current
- A customer focused environment, providing high-standard service and solutions, ensuring customers are satisfied with their experience
- Support the store manager with the execution of daily operations, such as inventory management, receiving, restocking and visual merchandising
- Coaching and providing feedback for store staff to ensure customer engagement, and accomplishment of their sales goals
- Contribute to fostering a positive work environment that ensures both internal and external customer satisfaction
- Responsible for preparing daily store operation reports for higher levels of management in the corporation to track the store performance
- Training and coaching new employees
- Answering phone calls and responding to store emails.
- Opening and/or closing the store adhering to procedures and standards.
Music Teacher
Vancouver Music Gallery
05.2021 - 08.2023
- Maintaining a studio of around 10-15 students, tailoring lessons to each individual students guaranteeing their success in music education
- Prepare and organize for 1-on-1 or group lessons with students of all ages
- Teaching voice, piano and guitar
- Communicating with students' parents to ensure their practice, performance and their success
Education
Master of Music in Opera -
University of British Columbia
01.2021
Bachelor of Music in Opera -
University of British Columbia
01.2019
Skills
- Customer Service
- Professional Communication
- Collaborator
- Adaptability
- Time management
- Persuasion
- Integrity
- Client Acquisition and Retention
- Employee Motivation
Accomplishments
- Achievements/Tasks
Languages
Korean
English
Timeline
Store Lead
Icebreaker/ VF Corporation
11.2021 - Current
Music Teacher
Vancouver Music Gallery
05.2021 - 08.2023
Master of Music in Opera -
University of British Columbia
Bachelor of Music in Opera -
University of British Columbia
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