Daehyeong Lee
London
Summary
Experienced with customer service, sales strategy development, and team leadership. Utilizes product knowledge and promotional techniques to drive sales and customer satisfaction. Track record of effective team management and seamless adaptation to evolving retail trends.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Owner
BB.Q Chicken
06.2024 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Gozen Bistro
05.2022 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
Beauty Boutique Expert
Shoppers Drug Mart
12.2021 - 04.2022
- Cosmetic products counselling and applying makeup on customers
- Build client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions
- Provide honest advice to customers regarding product
Restaurant Manager
OZEN RESTAURANT
09.2019 - 04.2022
- Train new and current employees on proper customer service practices
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Ordering process, managing business customers
- Organize and supervise shifts
- Estimate future needs for goods, kitchen utensils and cleaning products
- Appraise staff performance and provide feedback to improve productivity
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Shiseido Counter Manager
Hudson's Bay Company
10.2018 - 08.2019
- Analyze business metrics to develop action plans that address opportunities and positively impact the business
- Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
- Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
- Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
- Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
Beauty Boutique Expert
Shoppers Drug Mart
06.2018 - 10.2018
- Cosmetic products counselling and applying makeup on customers
- Build client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions
- Provide honest advice to customers regarding product
Makeup Artist in education team
Shiseido Korea, Promotion Team in Education & Artistry Division
01.2012 - 01.2015
- Led a makeup show to promote key products and enhance brand awareness
- Resolved issues with customer complaints and requests
- Maintained inventory and testers, requested merchandise to the manager or company when required
- Trained and monitored new staff, as well as reporting to the manager
- Ensured the visual merchandising was maintained such as store displays, and cleanliness
- Led seminars related to new or key products
Makeup Artist
Ladybug
01.2011 - 01.2012
- Participated to make movies and television dramas as assistant makeup artist
- 관상(The Face Reader), 후궁(The concubine) and Modern Korean Dramas
- Attaching a traditional mustache and beard, blood and wound makeup
Education
Diploma - Cosmetic management
Humber College
Toronto, ON01.2018
College diploma - Beauty Art Design
Daegu Technical University
01.2012
Skills
- Business Requirement Analysis
- Operational Management
- Merchandising
- Customer Relations
- Business Analysis
- B2B Sales Proficiency
- Makeup application
- Time management
- Menu development
- Team management
Certification
Make-Up Artistry, 03/01/12, Present
Languages
English
Professional Working
Korean
Native or Bilingual
Additional Information - Highlights Of Qualifications
- Strong familiarity with service industry standards
- High multitasking and organizational ability
- An active and engaging personality with a willingness to grasp new knowledge
- Excellent interpersonal skills with the ability to build and maintain relationships with my clients and co-workers
Personal Information
Willing To Relocate: Anywhere
Timeline
Restaurant Owner
BB.Q Chicken
06.2024 - Current
Restaurant Manager
Gozen Bistro
05.2022 - 05.2024
Beauty Boutique Expert
Shoppers Drug Mart
12.2021 - 04.2022
Restaurant Manager
OZEN RESTAURANT
09.2019 - 04.2022
Shiseido Counter Manager
Hudson's Bay Company
10.2018 - 08.2019
Beauty Boutique Expert
Shoppers Drug Mart
06.2018 - 10.2018
Makeup Artist in education team
Shiseido Korea, Promotion Team in Education & Artistry Division
01.2012 - 01.2015
Makeup Artist
Ladybug
01.2011 - 01.2012
College diploma - Beauty Art Design
Daegu Technical University
Diploma - Cosmetic management
Humber College
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