Daecia Simpson
LONDON
Summary
Customer-focused professional with experience in customer service, waitressing, and sales. Motivated to tackle new challenges while delivering memorable experiences. Strong work ethic, adaptability, and effective interpersonal skills drive success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Waitress/Server
Triple C’s Restobar
London
01.2026 - Current
- Provided exceptional customer service in a fast-paced bar and grill environment.
- Took accurate orders and communicated them to kitchen staff promptly.
- Handled cash transactions efficiently while ensuring secure payment processing.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Resolved customer inquiries and complaints with professionalism and attentiveness.
Waitress/Server JAMAICA
Gizmos Bar and grill
03.2020 - 12.2021
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Provided excellent customer service in a fast-paced dining environment.
- Handled cash transactions and managed point-of-sale system effectively.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Cashier/Customer Service Representative
Chicken Haven -JAMAICA
04.2019 - 01.2020
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Assisted customers with product inquiries and menu selections at Chicken Haven.
- Resolved customer complaints professionally to enhance satisfaction and loyalty.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
Singer- JAMAICA
02.2018 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
B.B.Coke High School
Jamaica , Jamaica Skills
- Hospitality expertise
- Client management
- Complaint resolution
- Effective communication
- Active listening
- Team collaboration
- Reliability and punctuality
Availability
- Flexible for part time .
- Flexible for mornings shift.
- Flexible for evenings shift.
- Flexible for nights shift.
Timeline
Waitress/Server
Triple C’s Restobar
01.2026 - Current
Waitress/Server JAMAICA
Gizmos Bar and grill
03.2020 - 12.2021
Cashier/Customer Service Representative
Chicken Haven -JAMAICA
04.2019 - 01.2020
Customer Service Representative
Singer- JAMAICA
02.2018 - 12.2018
B.B.Coke High School