Dade Kelly
Edmonton,AB
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
Bilingual Telecommunication
Sp Data Digital
09.2023 - Current
- Maintains high level of competitive and product knowledge, including evolving technology trends in relevant products and services portfolio promoting and servicing.
- Maintaining high level of confidentiality
- Providing support based on email-generated requests or reports
- Building rapport, and creating great customer experiences by presenting product and service solutions that resolve customer requests
- Document troubleshooting steps and detailed description of customer incidents and requests
- Answer technical support calls providing and escalating to other support groups.
- Navigates computerized system and accurately enters data
- Mentor junior agents
- Assists with projects and other duties as requested or assigned
- Implemented new telecommunications systems, enhancing overall efficiency and productivity
Financial Services Representative
Manulife
02.2019 - 10.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered competitive commercial banking solutions and retail financing options.
- Developed and implemented financial strategies to maximize returns on investments.
- Analyzed financial trends and provided detailed financial reports to management.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans
Brand Ambassadors (Fundraising Coordinator )
Titan Advertising Group
07.2017 - 03.2019
- Run a fundraising for non profit companies as Canadian Red Cross, UNICEF, the Canadian National Institute for the Blind, the World Wildlife Fund and Plan International Canada.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Participate in local awareness and fundraising campaigns in residential communities.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Ensuring donors are committed to long term monthly giving.
- Collaborated with marketing teams to develop marketing materials for campaigns.
Administration Assistant (Internship )
Royal Le Page
01.2018 - 06.2018
- Administration Assistance, Royal Le Page
- Providing administrative and clerical support (mailing, scanning, and faxing, copying, filing)
- Established positive client relationships by fielding initial calls from prospective clients with data entry and listing of activity logs
- Coordinate appointments to show homes to prospective buyers
- Manage inventory of properties for the agency
- Maintained property management calendar
- Composed general correspondence and monthly announcements
- Helming the reception desk when necessary
- Handle the task of maintaining files, project lists, administrative ca.
Photographer
photos unlimited
08.2015 - 12.2017
- Planned and prepared for all on-location and studio shoots
- Maintained productive professional relationships with clients
- Generated computer graphics and page-layout software, graphic elements and photography
- Consulted with clients to discuss preferences, styles, and ideas for commissions
- Managed customer expectations with open consultations and frequent communication
- Generated new ideas with limited direction and varied internal client needs.
Sales Associate
forever 21
03.2014 - 07.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Organized racks and shelves to maintain visual appeal of the store
- Helped customers with questions, problems and complaints in person and via telephone
- Developed positive customer relationships through friendly greetings and excellent service.
Community Volunteer
Three Steps Forward
01.2020
- Supporting, a small emerging village in Senegal It has been offering access to education for a generation to the children of the village and its surroundings
- Training and self-help groups for women are developing so that they can become autonomous
- Act for the sustainable development of this village through our project
- The construction of a school building is the centerpiece of our project.
Education
Bachelor of Commerce - Marketing Management - Customer Relationship Marketing
King University
Edmonton, Alberta01.2019
Some College (No Degree) - Commerce And Business Administration
CDI College - Edmonton City Centre
Edmonton, Alberta01.2018
High School Diploma -
École Publique Gabrielle-Roy
Edmonton, AB06.2016
Skills
- Excellent communication skill & interpersonal
- Good computer skills with solid experience in Microsoft Office (Words, PowerPoint, Excel, Access, Outlook and OneDrive)
- Ability to listen actively and follow instruction
- Super attention to details
- Strong and accurate data-entry skills
- Works well individually and part of team
- Experience with scheduling meetings for management
- Workflow Optimization
Affiliations
Member of Association of Fundraising Three Steps Forward
Languages
Fluently Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Telecommunication
Sp Data Digital
09.2023 - Current
Community Volunteer
Three Steps Forward
01.2020
Financial Services Representative
Manulife
02.2019 - 10.2020
Administration Assistant (Internship )
Royal Le Page
01.2018 - 06.2018
Brand Ambassadors (Fundraising Coordinator )
Titan Advertising Group
07.2017 - 03.2019
Photographer
photos unlimited
08.2015 - 12.2017
Sales Associate
forever 21
03.2014 - 07.2016
Bachelor of Commerce - Marketing Management - Customer Relationship Marketing
King University
Some College (No Degree) - Commerce And Business Administration
CDI College - Edmonton City Centre
High School Diploma -
École Publique Gabrielle-Roy
Similar Profiles
Jess PulgarianJess Pulgarian
CTS Technical Support at SP Data DigitalCTS Technical Support at SP Data Digital
Anish VohraAnish Vohra
Telecommunication Sales Representative at SP Data DigitalTelecommunication Sales Representative at SP Data Digital
Anish VohraAnish Vohra
Remote Inbound Sales Advisor / Telecommunication Sales Representative at SP Data DigitalRemote Inbound Sales Advisor / Telecommunication Sales Representative at SP Data Digital