Dacia Mullings
Mississauga,ON
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Check-in Agent
Maritime Ontario
Mississauga
08.2021 - Current
- Processed and meticulously reviewed drivers' paperwork using Truckmate software, ensuring 100% accuracy and compliance, resulting in streamlined operations and reduced billing errors by 25%
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Reviewed existing information for accuracy and made necessary corrections.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Customer Care Representative/ Account Manager
Blanco
Brampton
01.2021 - Current
- Act as interim supervisor for co-workers, pertaining to product knowledge, escalation and communication
- Review employee performance on an informal level
- Account management for retail stores, such as Home Depot, Lowe’s, Rona and other retail chains
- Process customer orders sent through email, fax and EDI using SAP for both Canada and the United States
- Inform customers by e-mail or telephone of order information, such as unit prices/ increases, shipping dates, tracking information (UPS, Fedex, LTL services) and any anticipated delays/backorders
- Receive and respond to customer complaints or inquiries, such as warranty policy, technical information, and product knowledge, through email and over the phone
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
- Confer with production, sales, shipping/warehouse in order to expedite or trace shipments.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
- Provided training support for new hires related to customer service processes and procedures.
Order Entry Clerk
Arrlin Interior Supply
Etobicoke
11.2019 - 12.2020
- Receive and process customer orders for delivery at future dates, with accuracy, through email, fax and over the phone interactions
- Answer incoming phone calls related to customer inquiries and transfer to proper departments
- Process and receive purchase orders to maintain a sufficient amount of inventory, for both delivery and in-yard pick-ups
- Maintain customer and purchase order files for easy retrieval of information
- Aid in the dispatch of orders and directing of drivers and update customers on delays or issues with their orders, on a day to day basis
- Communicating with other branches on behalf of customer orders, which includes material inquiries, transfers of material, delivery schedules, etc.
- Verified customer information, such as shipping address and payment method.
Sales Team- Order Fulfillment
Princess Auto
Whitby/Mississauga
05.2018 - 12.2019
- Process customer transactions, ensuring their personal files and product purchases are up-to-date
- Provide exceptional customer service by greeting and assisting customers
- Remain rational and calm in situations dealing with irate customers
- Engage customers in conversation and respond to their inquiries about our merchandise in person and over the phone
- Daily merchandising of products, providing a clean and safe environment
- Worked with minimal supervision
- Process online orders that came through Princess Auto system
- Handled returns and exchanges efficiently according to policy guidelines.
- Performed regular cycle counts to maintain accurate inventory records.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
Education
MySQL Bootcamp -
Udemy/Online
Postgraduate Certificate in Human Resources Management in CHRP -
Trent University
Bachelor of Arts Degree in Sociology -
Trent University
Skills
- Customer Service/ Account Management
- SAP
- SQL
- Microsoft Office
- Supervising
- Administration
- Recruitment
- B2B/B2C
- Inside Sales
- Database Usage
Languages
English
Full Professional
References
References available upon request.
Timeline
Check-in Agent
Maritime Ontario
08.2021 - Current
Customer Care Representative/ Account Manager
Blanco
01.2021 - Current
Order Entry Clerk
Arrlin Interior Supply
11.2019 - 12.2020
Sales Team- Order Fulfillment
Princess Auto
05.2018 - 12.2019
MySQL Bootcamp -
Udemy/Online
Postgraduate Certificate in Human Resources Management in CHRP -
Trent University
Bachelor of Arts Degree in Sociology -
Trent University
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