Dachang Liu
Toronto,ON
Summary
Determined E-commerce Specialist adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Used to assisted the company in establishing and developing multiple cross-border e-commerce accounts across various platforms. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Cross-border E-commerce Project Manager
Henan HuanZhong Network Technology Ltd.
08.2021 - 02.2024
- Boosted online sales by implementing effective SEO strategies and optimizing more than 50 product listings.
- Established and Improved monthly sales from 0 to 80K per Month with successful marketing, sales, and customer relations approaches.
- Proven ability to learn quickly and adapt to new situations.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed project performance data to identify areas of improvement.
- Planned, designed, and scheduled phases for New projects.
- Successfully migrated e-commerce platform without disruption to daily operations or customer experience.
- Established and maintained more than one e-commerce website to promote and sell products.
- Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
- Implemented marketing campaigns to increase customer engagement and sales.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Uploaded digital media to online storefronts, auction sites, or other shopping Web sites for advertising purposes.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
Administrative Assistant
New Mountain Stones Ltd.
08.2017 - 09.2020
- Created and maintained databases to track and record customer data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks daily.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Science - Applied Material Science
University of Western Ontario
London, ON06.2017
Skills
- Commercial construction experience
- Project planning and development
- Creative Thinking
- Data review
- Product Listing Optimization
- Paid Advertising
- Inventory Management
- Digital Marketing Strategy
- Chinese vocabulary
- Internet Research
- Strong Problem Solver
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Cross-border E-commerce Project Manager
Henan HuanZhong Network Technology Ltd.
08.2021 - 02.2024
Administrative Assistant
New Mountain Stones Ltd.
08.2017 - 09.2020
Bachelor of Science - Applied Material Science
University of Western Ontario
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