DA ANH THU LE ( PHOEBE)
Regina,SK
Summary
Dynamic professional with a proven track record in hospitality management, particularly at Lucky Bat Cafe, where I excelled in inventory management and fostering teamwork. Leveraged social media for marketing and significantly improved customer service standards, contributing to a noticeable increase in sales. Skilled in barista and bartending, I bring a blend of hard and soft skills to drive success.
Overview
10
10
years of professional experience
Work History
Duty Manager- Barista
Lucky Bat Cafe
04.2023 - 07.2024
- Always check inside and outside of venue and taking care of running business time
- Receive feedbacks and resolve immediately, improve and change flexibly to get best reviews
- Restock orders of equipment and ingredients according to identified shortages
- Recruitment, training, performance management and coaching of Kitchen staff and F&B attendants
- Checking turnover and make new promotions depends on each month to increase sales
Food & Beverage Supervisor
The Outback- Australian Bistro & Coffee
08.2020 - 04.2022
- Constructing menus with new or existing culinary creations ensuring the variety and quality of the servings
- Planning orders of equipment or ingredients according to identified stock
- Directly influence the future effectiveness of the restaurant through the involvement in recruitment, training, performance management and coaching of Kitchen staff and F&B attendants
- Provides advice and many oversee standardization of recipes, menu preparation, portion, cost and waste control
Duty Manager- Barista
Maestro Cafes Limited/Jamaicablue
01.2019 - 05.2020
- Always check inside and outside of venue and taking care of running business time
- Receive feedbacks and resolve immediately, improve and change flexibly to get best reviews
- Restock orders of equipment and ingredients according to identified shortages
- Recruitment, training, performance management and coaching of Kitchen staff and F&B attendants
- Checking turnover and make new promotions depends on each month to increase sales
Manager
Minh Chau Bakery
10.2014 - 01.2017
- All aspects of providing an excellent customer service
- Managing sales, staffs, quality goods
- Marketing shop online through many channels such as google, Facebook, foods channels
- Applied creative sales skills to upsell and recommend menus items, always using math to calculate all goods for customers
- Recruiting and training staffs
- General cleaning and store maintenance duties
Education
Serve it right certificate/ Food handle certificate -
12.2024
Certificate - Hospitality Management
Florida Atlantic University- College of Business
12.2020
West Verified Credentials Bachelor Degree - Business Administration
Van Lang University
Vietnam12.2014
Skills
- Social Media
- Barista
- Teamwork
- Bartending
- Cooking
- Inventory management
- Hospitality management
- Customer service
- Cash counting accuracy
- Flexible and adaptable
References
- Mr. Mike, Manager of Maestro cafe, +6421 085 93580
- Mrs. Caron, Owner of Lucky Bat, +61418944426
- Ms. Maryna Onuwaje, +306 525 5272
Locations
- VIETNAM
- NEW ZEALAND
- AUSTRALIA
Strengthsandqualities
- Demonstrates outstanding customer service with an efficient, friendly, hilarious & professional approach.
- Takes the initiative, accepts challenges, adapts to new & added responsibilities with ease.
- Applies excellent organizational and time management skills to complete tasks within required timeframes.
- Communicates well with a wide range of people including people from diverse cultural backgrounds.
Affiliations
- 2024 Christmas Kettle Campaign in Regina
Languages
English
Professional
French
Elementary
Timeline
Duty Manager- Barista
Lucky Bat Cafe
04.2023 - 07.2024
Food & Beverage Supervisor
The Outback- Australian Bistro & Coffee
08.2020 - 04.2022
Duty Manager- Barista
Maestro Cafes Limited/Jamaicablue
01.2019 - 05.2020
Manager
Minh Chau Bakery
10.2014 - 01.2017
Serve it right certificate/ Food handle certificate -
Certificate - Hospitality Management
Florida Atlantic University- College of Business
West Verified Credentials Bachelor Degree - Business Administration
Van Lang University
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