Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hetshri Parekh

Hamilton,ON

Summary

As a customer representative, primary objective is to coordinate different operation and ensure exceptional customer service, Also Aim to create positive and productive work environment by communicating with team members, setting goals and monitoring performance.

Overview

3
3
years of professional experience

Work History

COUSTMER SERVICE

PITA PIT
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Providing customers with information about food ingredients, availability, and pricing.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Showing empathy and integrity towards customer.
  • Preparing pita as per costumer needs and asking for their preferences.
  • Handling cash management.
  • Key holder (opening & closing)
  • Handling customer complaints.
  • Providing customers with relevant safety, hygiene, services standards and availability and pricing.
  • Promptly responded to inquiries and requests from prospective customers
  • Answered constant flow of customer calls with minimal wait times.

Assistant Manager of Sales

Vodaphone, India
08.2020 - 02.2023
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Coached employees on upselling products and recommending enhanced services.
  • Supported staff with training, guidance and confident leadership.
  • Led clinic staff to achieve financial, operational and customer service goals.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Answered constant flow of over 50 customer calls per day with minimal wait times.
  • Assisted sales team with completing customer transactions and managing issues

Education

BBA - Business Administration

H.M. PATEL INSTITUTE
INDIA
07.2020

Skills

  • Team Development
  • Stocking and Replenishing
  • Multitasking
  • Attention to details
  • Sales Expertise
  • Money Handling Abilities
  • Active Listening
  • Document Control
  • Quality Assurance Controls
  • Microsoft Excel
  • Communication
  • Empathy and integrity towards customers

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • managing daily operation of upscale restaurant, including opening and closing operation, inventory management, new employee training, costumer service and sales.


Timeline

COUSTMER SERVICE

PITA PIT
04.2023 - Current

Assistant Manager of Sales

Vodaphone, India
08.2020 - 02.2023

BBA - Business Administration

H.M. PATEL INSTITUTE

Similar Profiles

CREATE PROFILE
Hetshri Parekh