CINDY VIOLI
Experienced Customer Service Rep/Office Administrator
Calgary,Alberta
Summary
Experienced Customer Service Representative who provides outstanding service to customers. Excellent communicator who carefully identifies customers’ needs. Skilled problem-solver with a record of successfully resolving customer issues and following through with customers to ensure their satisfaction. Dedicated professional who assumes challenges with enthusiasm in a demanding environment and who is able to work independently or as part of a team. Familiar with Microsoft Word, Excel and Publisher.
Overview
35
35
years of professional experience
Work History
Office Administrator
MYBITE DENTURE & IMPLANT SOLUTIONS
Calgary, Alberta
07.2021 - Current
- Offering exceptional service to clinic patients and staff on a daily basis! Responsible for all communication with patients, affiliated referral offices, treatment planners and denturists as well as lab technicians
- Coordinate schedules for both patients and denturists
- Any and all administrative duties as needed
- Weekly and monthly financial reporting.
Marketing Coordinator/Administrative/Supervisor
SOUTH FISH CREEK REC. ASSOC./CARDEL REC SOUTH
Calgary, Alberta
01.2002 - 07.2021
- Provided friendly and helpful service to customers in a professional manner to ensure customers choose SFCRA for repeat business
- Main duties included: Acting as principal contact for all advertising customers
- Responsible for developing positive, long-term relationships and tracking contractual commitments;, Providing all programming information to external advertisers
- Ie: Surrounding community newsletters; Assisting in program planning and implementation and taking a leadership role in planning and execution of multiple annual special events; Offering support to program instructors; Selling, co-ordinating and maintaining all advertising displayed within the facility
- Ie: Bulletin boards, dressing room frames, rink and wall boards; Maintaining the SFCRA Website and social media accounts (Twitter & Facebook); Creating monthly calendars of SFCRA public drop-in programs; Created a training manual and provided training to new Reception team hires
- Created and produced the quarterly Newsletter from 2003-2014
- Managed the printing and distribution of the publication; Created and produced tournament brochures and the annual Program Guide; Responsible for maintaining office equipment and ordering of supplies; Processing registrations for SFCRA programming Processing facility booking of meeting rooms, gymnasiums and arenas Provided a daily cash out and summary of rentals, registrations and advertising transactions processed
- Supervisor of the reception staff
- Responsible for hiring within this department
- Played an integral role in the implementation of an upgraded software program.
Part Time Sales Associate
COTTON GINNY
Calgary, Alberta
01.2001 - 01.2002
- Provided courteous service to customers in a professional manner; Assisted customers in choosing and purchasing clothing and accessories; and Assisted management with the reconciliation of purchase transactions, credit notes, gift certificates, exchanges and refunds in all forms of payments as well as with closing the store promptly and professionally.
Customer Service Representative, Benefits Administration Services
GREAT WEST LIFE ASSURANCE COMPANY
Winnipeg, Manitoba
01.1996 - 01.2001
- Responded to between 30 – 80 benefit inquiries on a daily basis, providing accurate benefits information to employees of contracted companies; Managed client base independently and assisted other representatatives’ clients as necessary; Enrolled new clients, maintained existing records in database and generating monthly billing statements; Developed positive long-term business relationships with company owners who frequently called to ensure their employees were receiving appropriate benefits; Provided support to group representatives across the country to assist them in securing additional clients; and Created manuals for clients and trained colleagues, conveying benefits information with clarity and precision to ensure comprehension.
Customer Service Representative, Investors Group
GREAT WEST LIFE ASSURANCE COMPANY
Winnipeg, Manitoba
01.1996 - 01.1997
- Served as sole representative in pilot project, working independently with no supervision to gain understanding of client’s benefit program and respond knowledgeably to employee inquiries regarding benefits; Communicated knowledge acquired at client company to corporate systems developers to assist in design of benefits administration software for use at all client companies; and Maintained employee database, ensuring inclusion of all necessary information.
Underwriter’s Assistant/Senior New Business Renewal Calculator
GREAT WEST LIFE ASSURANCE COMPANY
Winnipeg, Manitoba
01.1989 - 01.1996
- Calculated rates for clients, using specialized computer software to complete calculations for underwriter with accuracy; and Maintained and recorded all rates manually and on spreadsheets for underwriter’s reviews.
Education
Coursework - Microcomputers and Information Processing
Red River Community College
01.1994
Coursework - Conversational French Levels 1A & 1B
University of Winnipeg
01.1993
Coursework - Faculty of Arts
University of Winnipeg
01.1989
Coursework - Faculty of Human Ecology
University of Manitoba
01.1988
Skills
- Office Management
- Administrative Support
- Customer Engagement
- Verbal Communication
- Telephone Reception
- Scheduling Appointments
- Calendar Management
- Time Management
- Office Supply Management
- Database Entry
- Mail Handling
- File Maintenance
Training
- Seminars, Great West Life Assurance Company, Winnipeg, Manitoba, 1989-01-01, 2001-01-01, Listening Strategies, Assertive Communication, Resolving Conflicts, Write it Right, Leadership 2000, Customer Service in the Call Center
- Training, Great West Life Assurance Company, Winnipeg, Manitoba, 1992-01-01, 1992-01-01, Canadian Life and Health Insurance Operation, Life Office Management Association
- Training, Great West Life Assurance Company, Winnipeg, Manitoba, 1991-01-01, 1991-01-01, Principles of Health Insurance, Life Office Management Association
References
References available upon request.
Timeline
Office Administrator
MYBITE DENTURE & IMPLANT SOLUTIONS
07.2021 - Current
Marketing Coordinator/Administrative/Supervisor
SOUTH FISH CREEK REC. ASSOC./CARDEL REC SOUTH
01.2002 - 07.2021
Part Time Sales Associate
COTTON GINNY
01.2001 - 01.2002
Customer Service Representative, Benefits Administration Services
GREAT WEST LIFE ASSURANCE COMPANY
01.1996 - 01.2001
Customer Service Representative, Investors Group
GREAT WEST LIFE ASSURANCE COMPANY
01.1996 - 01.1997
Underwriter’s Assistant/Senior New Business Renewal Calculator
GREAT WEST LIFE ASSURANCE COMPANY
01.1989 - 01.1996
Coursework - Microcomputers and Information Processing
Red River Community College
Coursework - Conversational French Levels 1A & 1B
University of Winnipeg
Coursework - Faculty of Arts
University of Winnipeg
Coursework - Faculty of Human Ecology
University of Manitoba
Similar Profiles
Adaigho Alex OkiemuteAdaigho Alex Okiemute
Dental Laboratory Assistant at Ottawa Denture and Implant CentreDental Laboratory Assistant at Ottawa Denture and Implant Centre
Rachelle IngramRachelle Ingram
Research and Development Technician at MyBite VitaminsResearch and Development Technician at MyBite Vitamins
Trish Pitchford D.D.Trish Pitchford D.D.
Denturist at MyBiteDenturist at MyBite
Brendan BulychBrendan Bulych
Operations Manager at EverLine Coatings and Service Ltd.Operations Manager at EverLine Coatings and Service Ltd.
Abigail AryeeteyAbigail Aryeetey
ORDER DESK CLERK at Calgary Co-opORDER DESK CLERK at Calgary Co-op