NAVJEET KAUR SIDHU
North York,Canada
Summary
Customer-focused professional with experience in handling high-volume inquiries, resolving client concerns, and providing tailored solutions. Seeking a Personal Insurance Advisor role to apply my customer service, sales, and problem-solving skills while assisting clients with their insurance needs in a professional and engaging environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Representative
Seneca Polytechnic
01.2024 - 01.2025
- Assisted guests by addressing inquiries and connecting them with the appropriate campus resources
- Provided clear and concise guidance, ensuring clients made informed decisions about available services, policies, and procedures
- Resolved 20+ client concerns daily, utilizing strong problem-solving and active listening skills
- Collaborated with various departments to address client concerns and ensure effective resolutions
Assisted Sales Representative
Lenovo
08.2024 - 12.2024
- Increased Lenovo product sales through engaging demos and tailored client solutions
- Collaborated with 15+ store associates to optimize displays, improving product visibility by 15%
- Trained 8+ store associates on Lenovo product features, ensuring consistent and informed customer interactions
- Engaged with over 200+ customers, enhancing product understanding and customer satisfaction
Office Assistant
Seneca Polytechnic
09.2023 - 12.2023
- Managed and resolved 200+ weekly email inquiries, providing timely, tailored responses
- Utilized Salesforce CRM to log, track, and escalate 60+ complex cases weekly, ensuring seamless communication and timely resolution
- Handled 50+ inbound calls daily, assisting customers in finding the right solutions
Education
College Diploma - Electronics Engineering Technician
Seneca Polytechnic
Toronto, ON12.2024
Highlight Of Skills
- Strong Communication skills - Guided clients through tailored solutions, actively listening to their needs and providing relevant recommendations.
- Customer Service & Call Handling - Assisted customers at Seneca via phone, email, and In-person, ensuring customer satisfaction and retention.
- Problem-Solving & Conflict Resolution - Resolved customer concerns efficiently, ensuring positive experiences.
- Multi-Tasking & Organization - Managed multiple client interactions daily while maintaining accurate records.
- Technical & Administrative Proficiency - Experienced in CRM systems, email correspondence, and reporting.
- Team Collaboration - Worked with cross-functional teams to enhance customer experience and assisted colleagues in resolving customer inquiries efficiently.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Certification
- First Aid and CPR/AED Level C - Canadian Red Cross
- Cultural Intelligence Badge - Seneca Polytechnic
- Workplace Hazardous Materials Information System
- Control System Fundamentals - Siemens
Timeline
Assisted Sales Representative
Lenovo
08.2024 - 12.2024
Help Desk Representative
Seneca Polytechnic
01.2024 - 01.2025
Office Assistant
Seneca Polytechnic
09.2023 - 12.2023
College Diploma - Electronics Engineering Technician
Seneca Polytechnic
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