Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joshua Difuntorum

Agoo,La Union

Summary

Dedicated professional with a proven track record at Infinity Resort, enhancing guest satisfaction through exceptional service and efficient luggage handling. Adept at fostering positive guest experiences, demonstrated by consistent positive feedback. Skilled in cash transactions and team collaboration, showcasing reliability and a team player mentality. Achieved a significant increase in guest satisfaction scores, underscoring a commitment to excellence and efficiency.

Diligent Desired Position with strong background in assisting guests and ensuring their comfort. Provided exceptional service to enhance guest experiences and facilitated smooth operations in high-traffic settings. Demonstrated effective communication and problem-solving skills.

Hospitality professional with keen eye for detail and commitment to enhancing guest experiences. Proven ability to support daily operations and respond to guest needs promptly. Known for excellent interpersonal skills and reliability, ensuring seamless service and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bellboy

Infinity Resort
10.2021 - 09.2024
  • Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
  • Supported conference events at the hotel by setting up meeting rooms, assisting with audiovisual equipment setup, and ensuring smooth transitions between sessions.
  • Excelled in multitasking abilities to handle multiple guest requests simultaneously without compromising quality of service.
  • Collaborated with other team members to provide seamless service during peak periods or high-occupancy events at the hotel.
  • Contributed to team development by training new bell staff and sharing best practices for effective guest service.
  • Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
  • Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
  • Received consistent positive feedback from guests through comment cards and online reviews, reflecting exceptional dedication to providing outstanding customer service.
  • Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
  • Enhanced the overall atmosphere of the hotel''s public spaces by engaging in friendly conversations with guests while attending to their needs promptly.

Kitchen Helper/ Waiter

Four Kids Restaurant
09.2020 - 09.2022
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.

Sales Associate

Pré Mio Company
08.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Computer Science - Computer And Information Sciences

DMMMSU-South La Union Campus
San Nicolas, Agoo,La Union
05.2018

Skills

  • Team player mentality
  • Reliability and punctuality
  • Emergency response readiness
  • Personal grooming standards
  • Security awareness
  • Proper phone etiquette
  • Cash handling experience
  • Luggage handling proficiency
  • Valet parking coordination

Languages

English
Limited Working
Tagalog
Native or Bilingual

Certification

Basic Butchery Training ( Cattle and Swine)

Timeline

Bellboy

Infinity Resort
10.2021 - 09.2024

Kitchen Helper/ Waiter

Four Kids Restaurant
09.2020 - 09.2022

Sales Associate

Pré Mio Company
08.2018 - 06.2020

Bachelor Of Computer Science - Computer And Information Sciences

DMMMSU-South La Union Campus

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Joshua Difuntorum