Lana Baird
Lifeguard / Instructor
Summary
Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age.
Lifeguard with well-honed supervisory skills. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
41
41
years of professional experience
3
3
Certifications
Work History
Red Seal Journeyperson Plumber
Baillie's Plumbing And Drain
08.2020 - 01.2024
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Increased client retention, providing exceptional customer service through timely project completion.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
Red Seal Journeyman Plumber
Various Types Of Employers Over The Years
04.2002 - 03.2018
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
- Maintained a safe working environment by adhering to WCB regulations and following industry best practices.
- Increased client retention through exceptional customer service, clear communication, and prompt response to service requests.
Headguard
City Of Surrey
05.1991 - 01.2001
- Mentored new lifeguards, sharing best practices for maintaining safety standards and building strong teamwork skills.
- Managed lifeguard schedules efficiently, ensuring adequate coverage during peak hours and minimizing staff burnout.
- Reduced incident rates through proactive risk assessments and timely implementation of preventive measures.
- Ensured safety of all patrons by vigilantly monitoring pool activities and enforcing rules consistently.
- Conducted comprehensive staff training sessions, emphasizing emergency response procedures and customer service skills.
- Assisted in the planning and execution of special events, ensuring smooth delivery while maintaining safety standards.
- Collaborated with management to develop innovative strategies for improving overall facility operations.
- Supervised daily pool maintenance tasks including chemical testing, filter cleaning, and equipment checks for optimal performance.
- Maintained clean and safe facilities through diligent inspection routines and prompt reporting of maintenance issues.
Lifeguard /Swim Instructor
City Of Surrey
06.1983 - 02.1990
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Provided friendly customer service to guests and addressed concerns.
Skills
- Team Bonding
- Training and mentoring
- Strong communicator
- Effective problem-solver
- Leadership Qualities
- Accident and Injury Prevention
- Team building
- Reliability
- Customer Service
Certification
First Aid/CPR Certified
Timeline
Red Seal Journeyperson Plumber
Baillie's Plumbing And Drain
08.2020 - 01.2024
Red Seal Journeyman Plumber
Various Types Of Employers Over The Years
04.2002 - 03.2018
Headguard
City Of Surrey
05.1991 - 01.2001
Lifeguard /Swim Instructor
City Of Surrey
06.1983 - 02.1990
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