Summary
Overview
Work History
Education
Certification
Languages
Timeline
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Enoch Lee

Anaheim,CA

Summary

With six years of experience in hospitality operations management, I have developed a deep expertise in optimizing processes, enhancing guest experiences, and driving team performance. My passion for the industry is matched by my commitment to fostering a positive workplace culture through effective employee training and development. Experienced in labor control, strategically managing resources to ensure operational efficiency while maintaining high service standards. My analytical skills enable me to leverage data to make informed decisions that improve both profitability and guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Bafang Dumpling
06.2024 - Current
  • Analyzed P&L sheets to help achieve maximize profits and KPI's
  • Helped cut down expenses, costs, and food waste to maximize profits.
  • Assisted in the recruitment, hiring, and onboarding process for 20+ new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed team schedule (including Spanish-speaking only associates) with eye for coverage needs and individual strengths.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored and motivated team members to achieve challenging business goals.
  • Collaborated with other department managers on cross-functional projects and promotions fostering a cooperative atmosphere that drove overall organizational success.

Student Assistant

Kellogg West Hotel & Conference Center
09.2022 - 05.2024
  • In charge of campus catering, conferences, and other catering events along with catering managers.
  • Managed 100+ guest events and deliveries throughout the campus
  • Worked with chefs to meet customized menus and needs from the guests.

Shift Manager

Dave's Hot Chicken
01.2021 - 08.2022
  • Trained 50+ employees for a new store on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Helped team building by doing weekly group talks and discussions to ensure staff morale is high.
  • Documented receipts, employee hours and inventory movement.
  • Optimized creativity by creating To-do lists that helped streamline store's opening procedures.

Certified Trainer

Raising Cane's
02.2020 - 02.2021
  • Mentored new 50+ hires at the new store, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.

Education

Bachelor of Science - Hospitality Management

California State Polytechnic University, Pomona
Pomona, CA
05-2024

Certification

  • ServSafe Manager
  • Certification in Hotel Industry Analytics
  • Responsible Beverage Service

Languages

Korean
Native or Bilingual

Timeline

Assistant General Manager

Bafang Dumpling
06.2024 - Current

Student Assistant

Kellogg West Hotel & Conference Center
09.2022 - 05.2024

Shift Manager

Dave's Hot Chicken
01.2021 - 08.2022

Certified Trainer

Raising Cane's
02.2020 - 02.2021

Bachelor of Science - Hospitality Management

California State Polytechnic University, Pomona

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Enoch Lee