Jaya-Lynn Casilla
San Jose
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Studying to be a forensic scientist while looking for job opportunities in different areas. Always motivated to learn new skills and expertise.
Overview
3
3
years of professional experience
Work History
Mobile Expert
T-MOBILE USA INC
07.2020 - Current
- Assisted and supported training of new sales associates.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Maintained accurate records of sales and customer information.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Security/Concierge
Stratton Amenities
07.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Provided safety reports and data analysis to building managers to inform security processes.
Education
Forensic Science
West Valley College
Saratoga, CA06.2025
High School Diploma -
Prospect High School
Saratoga, CA07.2019
Skills
- Communications Strategies
- Adaptable and Flexible
- Information Updates
- Flexible Hours
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
Timeline
Security/Concierge
Stratton Amenities
07.2022 - 09.2022
Mobile Expert
T-MOBILE USA INC
07.2020 - Current
Forensic Science
West Valley College
High School Diploma -
Prospect High School
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