Emily Augerman
Hamilton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Admin Assistant/Accounts Receivable Assistant
Travale Tire & Service
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Contacted multiple past-due customers per month to collect tardy payments.
Business Development
JP Motor Sales
01.2019 - 07.2022
- Managed the lead qualification process, from digital inquires and identifying potential clients to determining needs and qualifying opportunities
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Manager
Wholefoods Wholesale Ltd
12.2015 - 10.2018
- Duties involved processing a high volume of orders, phone calls and emails, Invoicing orders, Overseeing deliveries leaving in a timely and efficient manner, general office duties
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Receptionist/Administrative Assistant
Wholefoods Wholesale Ltd
07.2013 - 12.2015
- Handling a multi-line switchboard, answering phones and processing calls accordingly, filing, faxing, emails using Microsoft Outlook, data entry as well as taking orders
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Secondary School -
St. Catharines Collegiate Institute
St. Catharines, ON06.1997
Skills
- CRM Software
- Office Administration
- Data Entry
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Outlook
- Computer Proficiency
- Filing
- Customer Relations
- Strong Problem Solver
Languages
English
Fluent
Timeline
Admin Assistant/Accounts Receivable Assistant
Travale Tire & Service
08.2022 - Current
Business Development
JP Motor Sales
01.2019 - 07.2022
Sales Manager
Wholefoods Wholesale Ltd
12.2015 - 10.2018
Receptionist/Administrative Assistant
Wholefoods Wholesale Ltd
07.2013 - 12.2015
Secondary School -
St. Catharines Collegiate Institute
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