Sidra Abu Kasem
Surrey,Canada
Summary
Offering strong customer service orientation and willingness to learn and excel in fast-paced setting. Brings ability to quickly understand coffee brewing methods and point-of-sale systems. Ready to use and develop communication and multitasking skills in Coffee Shop Worker role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Volunteer
Volunteer
Administrative Work
09.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
Big Box Outlet Store
01.2025 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Lord Tweedsmuir Secondary School
Surrey, BC06.2025
Skills
- Strong interpersonal skills with a passion for customer engagement
- Detail-oriented and committed to providing high-quality service
- Skilled at showing customer needs and finding practical solutions
- Excellent communication skills
- Patient, compassionate, and able to show empathy
- Multilingual: Fluent in Arabic, proficient in English
- Order taking
- Active listener
- Time management
- Attention to detail
- Friendly and outgoing
- Team player
- Adaptive and creative
- Sales expertise
- Problem-solving
Certification
- REACH Employment Program Certificate
- Pacific Community Resource Society, Surrey, BC
- Super Host Customer Service Certificate (2024-10)
Languages
English
Professional Working
Arabic
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Fashion
- Cake Decorating
- Bread Making
- Baking
- Cooking
certificate
REACH Employment Program Certificate
Pacific Community Resource Society, Surrey, BC
Super Host Customer Service Certificate (October 2024)
Pacific Community Resource Society, Surrey, BC
Timeline
Customer Service Representative
Big Box Outlet Store
01.2025 - 02.2025
Volunteer
Administrative Work
09.2023 - Current
Volunteer
High School Diploma -
Lord Tweedsmuir Secondary School
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