Chetan Wakade
San Jose
Summary
SOFTWARE QUALITY ASSURANCE PROFESSIONAL I help organizations significantly enhance product quality and customer satisfaction. With over 20 years of hands-on experience, I collaborate with and guide cross-functional teams to implement effective Agile methodologies tailored to their Software Development Life Cycle. Leveraging my expertise in Quality Assurance, I improve manual and automation test strategies and infrastructure. This results in more efficient release cycles, thorough deliverables, reduced costs, and increased ROI. SUMMARY Built successful onsite / offshore / remote QA teams from ground up, implementing manual and automated testing for legacy and new products and technologies. Drove organization-wide quality initiatives by being a QA evangelist, educating and implementing best practices. Technical Program Management in Agile Scrum, XP and Kanban. Significantly improved efficiency, quality, customer satisfaction and ROI with Robust Test Automation, reports and dashboards. Go-to expert in functional, performance, regression, UAT, reliability, security testing. Certifications: PMI-ACP, CSM, CSQA, Artificial Intelligence Foundations: Machine Learning. Diligent Quality Manager with 20 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Diligent Quality Manager with 20 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practitioner
Professional, Courses
03.2023 - 05.2024
- PMI-ACP (Agile Certified, from Project Management Institute)
- AI Foundations - Machine Learning
- Datadog’s Building and Monitoring Generative AI Azure Logic Apps
- Python Programming
QA Lead
Highspot
10.2022 - 02.2023
- Drove quality initiatives for Highspot’s leading Engagement line of business, including three development teams
- Collaborated with four other lines of business for strategy, planning, design and implementation of new features and existing improvements
- Increased end to end, UAT, system, regression test coverage for Engagement products
- Increased test automation by 50% for the UI and backend teams
- Collaborating with other Engineering / Project Managers and Directors on overall vision, strategy, planning and implementation.
Sr. QA Manager
AUDIBLE MAGIC CORPORATION
07.2017 - 10.2022
- Built a 7-person onsite QA team from ground up, added offshore team
- Drove manual and automated testing for legacy and new products / technologies
- Implemented organization-wide quality initiatives and tailored Agile processes
- Mentored team members for technical and career growth
- Designed end to end test automation across the entire solution across AWS Microservice architecture and legacy systems
- This reduced engineering costs, increased efficiency, eliminated bugs and reduced time to release from days to hours
- Achieved higher customer satisfaction, including 15-million-dollar customers with 1 billion transactions per month
- Implemented effective processes across projects and departments, by improvising on industry best practices to suit specific projects / teams
- This increased the velocity of the teams by 20% and helped focus on the business priorities
- Did away with overhead and unnecessary processes
- Initiated and maintained test infrastructure like AWS and other environments for Dev / QA /
- Performance testing, CI/CD using Bamboo and TestRail
- Partnered with other departments like DevOps, Content Ops to modify existing test tools to simplify their workflows, which increased overall efficiency of the organization
- Another example is smoke test suites for Operations.
QA Lead
OOYALA INC
05.2016 - 06.2017
- Led and managed all testing for multiple global teams working on the online video platform, including
- Web, SDK, Integration and Automation (SDETs) teams, with 8 team members onsite
- Also managed an
- Ooyala offshore team, a 15 member offshore third-party test vendor and a local crowdsourcing testing team
- Oversaw a detailing test strategy, long term and day to day test planning, test automation strategy, process improvements and overall quality of Ooyala’s video player, weekly cloud deployments (CI/CD) and off cycle deployments
- Spearheaded quality improvement of the products and any issues reported by customers
- Reported the release status, test matrix, quality and team suggestions to the Executive Management
- Reported to the Sr
- QA Manager
- Projects:
- Playback Web – Desktop and Mobile browsers
- Playback Apps (Mobile SDKs – Android and iOS) – Devices and Connected TVs
- Player Integration with Analytics (Big Data) and other products
- Outcomes and Accomplishments
- Collaborated with cross-functional teams, architects, product owners, and engineers for new features/releases
- Improved test planning process by including local and remote QA early in product discussions
- This way the stage was also set for any automation hooks needed by the SDETs for test automation
- Significantly reduced manual efforts by 10 times by automating test cases on multiple
- Browsers/Devices.
Senior Technical Team Lead
EMETER - A SIEMENS BUSINESS
03.2007 - 05.2016
- Led, mentored and guided team through the construction of the eMeter Analytics Foundation platform which was built with several applications on top
- Project evolved over time from being implemented on
- Oracle, then migrated to Netezza and later moved to the Hadoop/AWS ecosystem for on-premise and cloud installations
- The Cloud architecture includes Hadoop stack with HDFS, HBase, Hive, Map-reduce and Spark, providing high speed and performance, high availability, security and reliability
- Reported to the QA Director, Engineering Director and at times, to the Vice President at Siemens
- Projects:
- Analytics Foundation with Equipment Load Management (ELM)
- Load Forecasting using SENN modeling techniques and algorithms
- Revenue Protection
- Weather Applications
- Mobile Applications
- Outcomes and Accomplishments
- Chief strategist and leader of the winning team of the “2013 Smart Grid R&D project of the Year” award for ELM
- Deliver commanding leadership and build a cohesive team network that engineers exceptional quality ELM products with the utmost efficiency and time effectiveness
- Significantly reduced approximately 75% of manual efforts by automating 60% of test cases on
- Hadoop stack
- Project:
- Asset Management and Database Synchronization Techniques
- Meticulously analyzed, processed and stored the utility data from the CIS system in the eMeter MDM (Meter Data Management) system
- Data synchronized in full and incremental modes to keep it updated and ready for receiving Meter Data from various Meter Adapters from various Data Collection agencies
- Outcomes and Accomplishments
- Ensured maximum efficiency and high-quality levels by writing test and automated scripts for testing the ETL process, debugging and troubleshooting, installation and deployment testing for different products and versions.
Programmer Analyst
Allied Business Consulting Inc
05.2006 - 03.2007
- The meter data from electric utilities is loaded in the MDM (Meter Data Management) systems via Meter
- Adapters
- This data is validated as per Utility Regulations and processed for Billing
- Roles and Responsibilities:
- Building Test Plans, test cases from scratch for new and existing applications
- Deploying builds and conducting smoke and regression tests
- Communicating test coverage status, red flags and anomalies to the QA, development and Project
- Management teams to analyze the quality of the product and certify releases.
Testing Engineer
Amdocs
06.2005 - 04.2006
- Telecom Billing for Bell Canada: Amdocs is the market leader in Telecom Billing Services, which includes products like Ensemble for Telecom, Sympatico for AT&T Internet customers and the Clarify CRM System
- Roles and Responsibilities:
- Handling the complete end to end testing as part of the production support team for Sympatico product
- This included various offers, loyalty promotions etc
- For AT&T Internet customers
- Contributed towards Ensemble testing by simulating production issues and verifying bug fixes on production like environments
- Communicating test coverage status to Management and certifying production bug fixes for release.
Sr. QA Engineer
Cybage Software Pvt. Ltd
12.2003 - 06.2005
- EBay Keywords – an Online Advertising System
- Tested a web based Ad Hosting application, which enables advertisers or sellers on eBay to create and display online advertisements for search keywords
- These Ads are booked on a DART Ad Server (Double
- Click) and are displayed on eBay ecommerce website
- The advertisements are targeted to the words that people type in search boxes on eBay
- Advertisers can also bid for specific keywords to target their ads
- Tested Advertising, Campaigns, Bidding on keyword ads, banner ads, position, CPM, credit card payments etc
- Roles and Responsibilities:
- Leading a 7 member QA team
- As the project process lead, ensuring QMS implementation in the project, working closely with SQA, planning and conducting internal quality audits, developing a process oriented culture in the team, providing tailoring, deviations for processes / work products within the QMS framework
- Preparing Software Test Plan, Test Strategy and test cases
- Reviewing test cases
- Managing all QA activities, resources and task distribution
- Verifying the installation and compilation of the build on the Linux server
- Performing smoke, integration, system and regression testing
- Deploying builds on production servers for releases, sanity testing
- Testing complex web-based Java applications and frameworks
- Communicating with client through emails / chat / conference calls to discuss QA activities
- Analyzing and reporting status of defects and QA activities to clients.
Education
PG Modular Structured Diploma - Advanced Computing Techniques and Tools
PICT
Pune, IndiaBachelor of Engineering - Mechanical
Pune University
Pune, IndiaSkills
- DOMAINS:
- Automated Content Recognition (ACR), Machine Learning, Content Management, Online Video Platform
- SaaS, multi-tenant applications, UI and UX, Databases, APIs, Utility Smart Grid (MDM), Data Analytics on
- Cloud, Telecom Billing & CRM, ERP, Sales Enablement and Ad tech (eCommerce shopping website eBay -
- Advertising, Campaigns, Ads based on keywords, banners, position, CPM, credit card payments etc)
- TECHNICAL SKILLS:
- Amazon Web Service (AWS - Cloud Watch, ELK, ECS, EC2, Micro Services, Load Balancer, S3, Lambda, IAM
- VPC) -Languages: Java, Oracle PL/SQL, Python, Java Script, Net, C, C, Microsoft 365
- Test Automation: TestNG, Junit, Selenium, RestAssured, Eclipse, Postman, Swagger, SOAP UI, Appium, UI
- Automator, Pytest, Python, TDD, BDD, Data Driven testing, QTP, LoadRunner, Bamboo, Jenkins for CI/CD
- Tools: Toad, TestRail, TestLink, Bugzilla, JIRA, JIRA Agile, Toad, Bitbucket, Eclipse, Perforce, SVN
- Security testing tools like Nmap, Nessus, BurpSuite and WebInspect Xcode, Visual Studio for mobile
- OS: UNIX, Linux, AIX, Windows
- Data Storage: MongoDB, Hadoop HBase, Hive, HDFS, Oracle, Netezza, MS SQL Server, MySQL
- PostgreSQL, Elastic Search, Kibana, Redis
- Cross-browser testing
- Test case design
- Mobile app testing
- Quality Metrics Analysis
- Requirements Analysis
Accomplishments
- Content Management System
- The project involves building a web-based content management tool that installs automatically andto build specific verticals on top of this tool like Team Sports, Tourism, Special Events, Restaurant
- Management, Doctors Office etc
- Phase I had implementation of automated install and Administrationmodules for CMS products
- Phase II had implementation of verticals on the developed CMS product
- Technologies involved were Php, MySQL, Apache, Linux
- Project:
- Serial Number Tracking System
- This is a web-based application, which enables the user to easily track a product frommanufacturing to shipping stage and through the maintenance phase
- The serial number and work ordernumber of the product is scanned (barcode) into the system and tracked till it is shipped to client or evenwhen it is returned due to some problem and shipped again
- Technologies involved were C#, .Net
- Windows 2000, MS SQL Server
- Cosmo Films Ltd, Aurangabad, India – Graduate Engineer Trainee Sep 2002 - Nov 2003
- Project: Avalon ERP
- Sales Order Management System
- This web-based system facilitated the entry of sales orders by different marketing zones on the web
- This data was inserted into the database of the ERP system in the specified format
- The user could enter anew order, modify existing order or delete an order
- Technologies involved were Unix, Oracle, Developer HTML, JSP, XML
- Roles and Responsibilities:
- Development of forms and reports
- Writing and executing test cases
- Testing GUI, functionality, end-to-end, UAT and regression testing
- Other Projects: Purchase, Accounts Payable, Accounts Receivable, Sales, Inventory Management.
Certification
∙ CSQA (Certified Software Quality Analyst) - QAI. (Quality Assurance Institute)
∙ SQTA (Software Quality Testing Analyst) - CSI. (Computer Society of India)
∙ Advance Certification in Automation Testing - Quexst Associates.
∙ Team Building – Cosmo Films Ltd.
Brainbench Standard Certification in C++. (Score: 3.06)
Diploma in Visual Programming, C-ACT. (Center for Advanced Computer Technology).
Additional Information
- Work Authorization: , US Green Card (Permanent Resident)
Timeline
Practitioner
Professional, Courses
03.2023 - 05.2024
QA Lead
Highspot
10.2022 - 02.2023
Sr. QA Manager
AUDIBLE MAGIC CORPORATION
07.2017 - 10.2022
QA Lead
OOYALA INC
05.2016 - 06.2017
Senior Technical Team Lead
EMETER - A SIEMENS BUSINESS
03.2007 - 05.2016
Programmer Analyst
Allied Business Consulting Inc
05.2006 - 03.2007
Testing Engineer
Amdocs
06.2005 - 04.2006
Sr. QA Engineer
Cybage Software Pvt. Ltd
12.2003 - 06.2005
PG Modular Structured Diploma - Advanced Computing Techniques and Tools
PICT
Bachelor of Engineering - Mechanical
Pune University
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