Kamalpreet Kaur
Fernie,BC
Summary
Proven leader in food service management at Tim Hortons, adept at staff supervision and food preparation, enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and problem-solving, I excel in high-pressure environments, achieving a significant reduction in waste and over-production. Committed to excellence, I bring a blend of effective communication and organizational skills to every role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Hortons
04.2023 - Current
- Meal preparation, portioning and serving, managing staff, scheduled and under supervision.
- Estimate the amount of supplies and ingredients required, then make an order of them.
- Standardize procedure for work schedule.
- Reduce waste, make sure the food prepare is on the highest quality and minimize over-production.
- Motivate and support team to reach goal. Training new and existing team members.
- Create and file reports.
- Deliver the highest level of customer satisfaction and address their issues and complaints.
Customer Service Cashier
7-eleven
10.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Independent Grocers
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Associate
TJX Canada
01.2023 - 04.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse Associate
NLS Logistics
09.2022 - 12.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 30 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
Packer
Ace Bakery
09.2021 - 09.2022
- Packing pies in a very fast paced warehouse.
- Completing the goal set by the manufactures and achieving it efficiently without any help.
- Doing chores related to manufacturing of breaks, packing, maintaining and housekeeping of the warehouse.
Chef Helper
Nayaab BBQ
08.2021 - 01.2022
- Serves on average 200 customers per shift with a smile. Remembers repeat customer orders to bring efficiency and create the best possible customer service experience.
- Addresses customer complaints with empathy and professionalism, works with them to find a mutually agreeable solution: refunds, remaking of food or drink, offering substitutes of unavailable products.
- Ensures cleanliness of work area by disinfecting high traffic areas around cash register, coffee machines at least 2x an hour.
Education
Diploma - Computer Programmer
Lambton College of Applied Arts And Technology
Toronto, ON12.2022
High School Diploma -
Modern Secular Public School
Shergarh Cheema, Punjab03.2020
Certificate - Basic Computers
Fateh Institute
Sherpur, Punjab12.2019
Skills
- Staff Supervision
- Food Preparation
- Customer service orientation
- Microsoft Office
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Clear Communication
- Problem-Solving
Languages
English
Hindi
Punjabi
Certification
- Food Handler Certification - [April 2024- April 2029]
- Basic Beautician- [November 2020- April 2021]
- Emergency First Aid CPR-B- [October 2021- October 2024]
Additional Information
Typing Speed- 45WPM
Timeline
Customer Service Cashier
7-eleven
10.2023 - 03.2024
Cashier
Independent Grocers
06.2023 - 10.2023
Food Service Supervisor
Tim Hortons
04.2023 - Current
Warehouse Associate
TJX Canada
01.2023 - 04.2023
Warehouse Associate
NLS Logistics
09.2022 - 12.2022
Packer
Ace Bakery
09.2021 - 09.2022
Chef Helper
Nayaab BBQ
08.2021 - 01.2022
Diploma - Computer Programmer
Lambton College of Applied Arts And Technology
High School Diploma -
Modern Secular Public School
Certificate - Basic Computers
Fateh Institute
- Food Handler Certification - [April 2024- April 2029]
- Basic Beautician- [November 2020- April 2021]
- Emergency First Aid CPR-B- [October 2021- October 2024]
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