Elishia Finamore
Cambridge
Summary
Developed strong leadership and administrative abilities in fast-paced dental environment. Skilled in patient relations, team coordination, and office management software. Seeking to transition these skills into new field to drive operational efficiency and enhance team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dentistry on Elgin
11.2023 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Treatment Coordinator
Country Dental
07.2023 - 11.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
LEAD PATIENT CARE COORDINATOR
DAWSON DENTAL
05.2022 - 08.2023
- Created a welcoming environment by greeting patients with a friendly attitude and professional demeanor
- Managed daily schedules efficiently while ensuring that each patient received quality care in a timely manner
- Handled incoming calls promptly and professionally, routing them appropriately when necessary
- Educated patients on financial options available for their treatment plans.
- Ensured all necessary paperwork was completed accurately prior to the start of any dental procedure
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
Education
CDA - Dental Assistant
Westervelt College
Kitchener, ON05-2022
Skills
- Treatment Planning
- Dental software (Tracker / Dentrix/ RecallMax) proficiency
- Dental office management
- Certified in CPR/AED
- Dental anatomy understanding
- Compassionate
- Positive attitude
Accomplishments
- Successfully enhanced office productivity and increased office profits by 25% within a six-month period and by 30% over the course of one year.
- I had the privilege of guiding and supporting a dedicated team of twenty staff members.
- Successfully implemented a comprehensive scheduled maintenance program by introducing RecallMax. This system effectively manages and tracks all recalls, outstanding treatments, and any pending tasks, thereby ensuring that all necessary actions are completed in a timely manner. The integration of RecallMax has improved efficiency and accountability within the maintenance operations.
Languages
English
Full Professional
Certification
- CPR/AED Certification
Timeline
Dental Office Manager
Dentistry on Elgin
11.2023 - 01.2025
Treatment Coordinator
Country Dental
07.2023 - 11.2023
LEAD PATIENT CARE COORDINATOR
DAWSON DENTAL
05.2022 - 08.2023
CDA - Dental Assistant
Westervelt College
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