Sneha Thomas
School Assistant
Markham,Canada
Overview
5
5
years of professional experience
3
3
Certification
Work History
Revising Officer
Toronto Elections
- Performed tasks diligently and accurately as for Election Official as per Toronto Elections rules and policies.
Lunch Assistant
Sam Chapman Public School
09.2023
- Providing lunch time supervision and recess time assistance for Elementary class students
- Actively listening to the problems faced by students during the lunch Recess and solving those issues judiciously
- Instructing kids to go to the Office for any medical support, after continuously monitoring the students for any falls or mishaps during the Recess time
- Attend the career related meetings and discussions at the school
- Continuous interaction with Principal as well as other team mates
- Experience providing human resources services and supports
L.T.S
St. Julia Billiart Catholic School
12.2021 - 09.2023
- Providing the kindergarten and Special kid assistance for lunch time
- Providing the support for kids and monitoring their safety and wellbeing during the outside Recess time, after lunch
- Looking out if the kids play safely and ensuring that they are within the allowed premises for Recess time
- Instructing kids to go to the Office for any medical support, after continuously monitoring the kids for any falls or mishaps during the Recess time
- Ensuring that no dangerous things, words or actions are coming from any student
- Helping the School office through Voluntary office jobs, whenever needed
Postal Clerk
Canada Post – Shopper’s drug Mart
01.2021 - 11.2021
- Provided superior and efficient customer service by answering queries over phone and in person and resolving complaints
- Welcome customers warmly, processed postal service and transactional needs; up sold and recommended services and promotions to customers
- Understand customer personal postal needs and integrates marketing promotions and programs into customer conversations
- Ensured loss prevention systems and procedures were performed as per guidelines, protected assets and complied with all regulatory, legal, and ethical requirements
- Remained extra cautious of suspicious patterns of activity and customers that are suspected to be related to money laundering
- Controlled cash, money order and stamp inventory as per cash handling policies and procedures.
Sr. Android Developer
UTF Technologies - India
07.2020 - 09.2020
- Experienced working with creation of an e-Commerce Application
- Experience in creating UI/UX for login screens
- Addition of customer centered features like reverting complaints to App’s Customer care number
- Addition of features like adding /sharing photos by registered customers- among friends
- Addition of features as present in web/phone Chatting platforms
- Provided IT support for clients as per company's product App.
Android Developer
ITC Infotech - India
01.2018 - 03.2020
- Experienced working with remote data via REST and JSON, presented project plans and business recommendations to senior leadership and teams
- Provided IT support for clients as per company's product App
- Experience in recommending measures to improve productivity and product quality
- Familiarity in setting up machines and equipment for the product presentation.
Front Office Executive
MPC Advertising, Technicolor - India
01.2017 - 09.2017
- Carried out administrative activities ensuring correct flow of information, handled vendor and staff issues
- Receiving visitors at the front deck by greeting, welcoming, directing and announcing them appropriately
- Experience in answering screening and forwarding incoming phone calls
- Maintain office security by following safety procedures and controlling access via the reception desk
- Oversee safety of operations in the office
- Establishing work schedules of employees
- Experience in checking and ordering office supplies and used company specific tracking logs
- Updating calendars and schedule meetings and typing, editing, compiling proposals and reports
- Experience researching, extracting and compiling information from information management systems
- Experience in preparing financial reports and doing general administrative duties assigned for management
- Experience with Invoice management, statement generation.
Engineer Trainee
Ernst & Young, GSS, Techno Park - India
09.2011 - 07.2012
- Carried out verification and infrastructure development as per new requirements and provided timely response to alerts that appear in the event management consoles
- Resolving technical issues as and when faced by different teams.
Education
Master’s degree in VLSI& Embedded Systems -
MG University - Kerala, India
01.2015
Bachelor’s degree in Applied Electronics & Instrumentation -
University - Kerala, India
04.2011
Skills
- Very good communication skills
- Excellent team player
- Attention to detail
- Adaptability
- Time management skills
- Customer service skills
- Creativity
- Multitasking
Certification
- Basic of SaaS Business Online, Simplilearn, 2024, SaaS business strategy, SEO tools, Acquisition, Lead generation
- Google Meet Content Partner-Google Cloud, Simplilearn, 2024, Creating, starting, joining Google Meet video conference, Understanding collaboration features and host management features in Google Meet, Using Google Meet to solve business challenges
- Introduction to MS Excel Certification Program, Simplilearn, 2024, Excel Sort and Filter, Excel Dashboard, Functions in Excel, Conditional formatting, Data Validation, Pivot Tables and Charts
- Esteemed category (78%) certificate holder on “Estimation for Wireless Communications - MIMO/OFDM Wireless & Sensor Networks”, IIT Kanpur ,NPTEL Online Certification, April 2016
Professional Highlights
- Ability to efficiently organize time and manage priorities
- Demonstrates leadership, organizational and teamwork skills
- Over 4 years in providing customer service support in an accurate and timely manner in handling questions about the products, services, policies and claims through inbound calls, chats and email
- Excellent communication skills, written and verbal
- Experience in supervising, co-ordinating and scheduling activities of workers
- Knowledge of office administration procedures and practices such as arranging meetings; making travel arrangements; processing travel claims and preparing correspondence considered a strong asset
- Ability to manage multiple competing priorities on a daily basis
- Ability to provide information, explain processes and respond to queries
- Ability to demonstrate accuracy and attention to detail
- Experience to use Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Experience in solving work problems and recommend measures to improve productivity and revenue of the business unit
- Excellent communication skills to explain clearly and listen carefully; work well with customers, team members and supervisors and escalate issues when needed
- Attention to detail and accuracy in data entry, record keeping and submitting reports
- Hard working and enthusiastic to learn new methodologies
- Reliable and organized to complete all tasks
- Experience working in a start-up, fast-paced, dynamic environment
- Proficient in using computer systems and software applications
- Experience working with the Public Service of Canada, as Revising Officer for Toronto Elections
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers
- Strong belief in the values of honesty, integrity, and respect
References
References will be provided upon request
Languages
English
Full Professional
Malayalam
Native or Bilingual
French
Elementary
Timeline
Lunch Assistant
Sam Chapman Public School
09.2023
L.T.S
St. Julia Billiart Catholic School
12.2021 - 09.2023
Postal Clerk
Canada Post – Shopper’s drug Mart
01.2021 - 11.2021
Sr. Android Developer
UTF Technologies - India
07.2020 - 09.2020
Android Developer
ITC Infotech - India
01.2018 - 03.2020
Front Office Executive
MPC Advertising, Technicolor - India
01.2017 - 09.2017
Engineer Trainee
Ernst & Young, GSS, Techno Park - India
09.2011 - 07.2012
Revising Officer
Toronto Elections
Master’s degree in VLSI& Embedded Systems -
MG University - Kerala, India
Bachelor’s degree in Applied Electronics & Instrumentation -
University - Kerala, India
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