Summary
Overview
Work History
Education
Certification
Languages
Personal Achievement
Timeline
Generic

Jiaxin (Evany) Sun

Victoria,BC

Summary

Recent graduate from Royal Roads University in International Hotel Management, with a keen interest in the fields of food & beverage, and hospitality. Wealth of knowledge and dedication as a customer service professional, with extensive experience in the F&B industry. Detail-oriented team player, possess strong organizational skills, ensuring efficient operations in any setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Taco Time
04.2023 - 09.2023
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Created employee schedules to align coverage with forecasted demands.

Customer Service Representative

Taco Time
05.2021 - 04.2023
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Addressed guest complaints and resolve issues to promote satisfaction
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation

Food And Beverage Assistant Server

Westin Bear Mountain Resort & Spa
04.2022 - 06.2022
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Greeted and seated guests to provide friendly and welcoming experience.

Food Counter Attendant

Taco Time
02.2021 - 05.2021
  • Assisted customers with information regarding menu offerings and nutrition information
  • Responsible for taking customer food orders and handling cash
  • Developed organizational skills to help maintain a fast-paced work environment.

Education

Bachelor of Arts - International Hotel Management

Royal Roads University
Colwood, British Columbia
10.2023

Certification

  • Food Safe Level 1 - Issued Apr 2021 · Expires Apr 2026
  • Serving It Right - Issued Jan 2021 · Expires Jan 2026
  • Certification in Hotel Industry Analytics - Issued Nov 2020 · Expires Nov 2025

Languages

English
Chinese (Mandarin)

Personal Achievement

Level 7 Local Guide - Contributed more than 500 food photos and reviews in over 100 restaurants on Google Map, and has received more than 10 million views on the contribution.

Timeline

Assistant Manager

Taco Time
04.2023 - 09.2023

Food And Beverage Assistant Server

Westin Bear Mountain Resort & Spa
04.2022 - 06.2022

Customer Service Representative

Taco Time
05.2021 - 04.2023

Food Counter Attendant

Taco Time
02.2021 - 05.2021

Bachelor of Arts - International Hotel Management

Royal Roads University

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Jiaxin (Evany) Sun