Your Name
Summary
Innovative and solutions-focused IT Manager with more than 15 years in network and server infrastructure experience.
Overview
13
13
years of professional experience
Work History
System Operations Manager
Relay Resources
09.2019 - Current
- Responsible for management of datacenter infrastructure, including VMWare, SAN Storage, and Citrix environments.
- Helped manage datacenter move from Billings to MSP with no downtime or outages.
- Managed $6mil storage purchase & implementation as part of that move.
- Increased application resilience via storage & virtual machine replication
- Helped accelerate Virtual Desktop deployment.
- Developed Disaster Recovery/Business Continuity procedures & tests to increase resiliency, and reduce downtime.
- Focused on cross-training amongst team members. Eliminating single point of failure from a staffing perspective.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages.
- Responded to outage events, engaging appropriate team members to achieve quickest resolution.
Director, IT Systems & Support
Breeo
12.2012 - 08.2019
- Member of Technology Steering Committee, IT Management, and Change Management Teams.
- Responsible for managing the IT Support Desk and Infrastructure teams.
- Grew the Infrastructure team from 3 to 7 employees.
- Responsible for managing and maintaining a complex enterprise network infrastructure, including 2 datacenters, and 27 branch locations, including network, servers, voice, and wireless.
- Implemented new SAN and revamped VMWare virtual environment.
- Lead the server virtualization project, converting over 100 physical servers to virtual.
- Designed, implemented, and successfully tested the server & network BC/DR plan, ensuring RPO and RTOs set by various business units were met.
- Managed the implementation of the virtual desktop environment.
- Worked with leaders from multiple business units on 6 acquisitions, to successfully integrate them into the Alerus environment.
- Responsible for meeting regulatory and audit requirements.
- Evaluated, purchased and implemented new data backup system for both datacenters, with cross-site replication for offsite recovery.
- Tested and implemented new technology-based projects such as Video Conferencing, and WebEx.
- Managed multiple vendor relationships to provide support and sales in all aspects of the IT environment.
- Directed work of key Support and Infrastructure team members to facilitate and support new product rollout.
IT System Administrator
DMI Industries
01.2012 - 12.2012
- Responsible for the management of IT systems, including Servers, PCs, phones, and networking equipment at corporate office and 3 manufacturing plants.
- Identified and managed vendors for support of JD Edwards MRP software.
- Refreshed entire server and storage infrastructure, including installation of new VMWare host servers, and EMC SAN.
- Resolved multiple workflow issues between different manufacturing areas.
- Addressed 5 SOX audit issues that had been flagged as deficiencies, all have since been closed.
- Began implementation of VMWare View virtual desktop solution.
IT Director
Edgewood Management Group
01.2011 - 01.2012
- Directly manage the IT and Telephony infrastructure for the Edgewood Management office, and 42 senior living facilities located across 7 states.
- Upgraded network infrastructure from 4 physical servers to a VMWare environment with 14 virtual servers, and built in expansion room for future company growth.
- Re-designed Active Directory infrastructure to have a more functional design, and remove stale accounts.
- Created and managed Active Directory and Exchange 2007 accounts for 500+ users.
- Designed new backup solution utilizing Exagrid backup appliances for security and fault-tolerance.
- Configured DFS replication for remote servers to replicate data to Grand Forks for backup.
- Worked with outside vendor to setup and configure web-based ticketing system for one of the companies Edgewood manages.
- Manage and maintain 30 servers, both local and remote, and over 300 PCs across the enterprise.
- Oversaw all IT aspects of 4 acquisitions that added 13 new facilities to the Edgewood organization. This included domain registration transfers, Windows Domain integration, email and data transfers, as well as LAN/WAN setup and connectivity.
- Responsible for budget management of IT expenditures at the corporate office, as well as ordering of all IT/Telecom equipment for all facilities.
- Researched and secured best pricing on equipment from multiple vendors.
- Manage Verizon Wireless account for 150+ users across the enterprise.
- Coordinate with resellers and vendors on projects at facilities.
- Maintain nursecall pendant systems for the facilities.
- Cut PC expenses by 50% by utilizing prior vendor relationships.
- Created job description for new IT Analyst position, as well as interviewing and hiring for the position.
Education
Computer Science & Management Information Systems
University of North Dakota
Grand Forks, NDSkills
- Change management
- Requirements gathering
- Collaboration tools
- Risk mitigation and management
- Strategic planning
- Systems Development Life Cycle (SDLC)
- Business process improvement
- Disaster Recovery & Business Continuity
- Budgeting and forecasting
- Policies and Procedures Implementation
- Team Leadership
Timeline
System Operations Manager
Relay Resources
09.2019 - Current
Director, IT Systems & Support
Breeo
12.2012 - 08.2019
IT System Administrator
DMI Industries
01.2012 - 12.2012
IT Director
Edgewood Management Group
01.2011 - 01.2012
Computer Science & Management Information Systems
University of North Dakota