D Moncion
Greater Sudbury
Overview
49
49
years of professional experience
Work History
Professional Dog Groomer
Paramount Kennels
Hanmer, Ont
04.2010 - Current
- Answer phone
- Book appointments
- Greet clients
- Groom Dogs
- Supply transportation if needed
- Maintain Shop
- Purchase supplies
Landlord
Self employed
Greater Sudbury
12.1984 - 02.2015
- Managed and oversaw operations, maintenance and administration of properties.
- Reviewed monthly financial statements to track income and expenses related to rental property management.
- Investigated potential landlords and tenants before entering into new contracts.
- Conducted background checks on prospective tenants prior to approving applications.
- Met with committees to discuss and resolve legal and environmental issues.
- Remediated major safety issues such as lead paint and mold in older properties.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of tenant payments and documented any discrepancies or late fees.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Met with prospective tenants to show property and assess applications or sign leases.
- Inspected vacated units upon completion of a tenant's lease agreement in order to assess damage or cleaning needs prior to re-leasing the unit.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes.
- Performed regular maintenance tasks such as painting, plumbing repairs, and general upkeep.
- Negotiated leases, collected rent, and handled evictions when necessary.
- Facilitated tenant paperwork processing and verification.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Maintained buildings in safe condition and good working order for tenants.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with clients to negotiate management and service contracts.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Established policies for tenant applications, security deposits, and lease agreements.
- Responded promptly to tenants' requests for repairs or other services.
- Prepared documents for court appearances related to eviction proceedings or other legal matters involving tenants.
- Managed all aspects of tenant relations including customer service inquiries, problem resolution, and dispute resolution.
- Maintained accurate records of all financial transactions related to rental properties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Worker
The Ark Pet Shop
Greater Sudbury
05.1976 - 02.1999
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Managed cash register operations using POS system and processed sales and returns.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Addressed customer questions and concerns regarding products and services.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Assisted large number of customers per day in finding or selecting items.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Fostered customer retention by assessing and meeting product needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Placed special orders or called other local stores to find desired items for customers.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Answered store and merchandise questions and led customers to wanted items.
- Answered questions about current promotions and resolved issues according to store policies.
- Greeted customers to determine wants or needs.
- Engaged with customers and recommended products based on needs and requests.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Handled returns and exchanges according to company policies.
- Provided training and support to new staff members.
- Operated cash register to process payments from customers accurately and efficiently.
- Organized store by returning merchandise to proper areas and restocked displays.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Initiated friendly conversation with customers to determine level of assistance required.
- Bagged or packaged purchases and wrapped gifts.
- Maintained cleanliness and organization of store shelves and displays.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Help customers load purchased equipment when necessary.
Education
Capreol High School
Capreol Ont06-1969
Skills
- Dog grooming
- Customer service
- Health and safety
- Pet behavior assessment
- Grooming tools maintenance
- Appointment scheduling
Timeline
Professional Dog Groomer
Paramount Kennels
04.2010 - Current
Landlord
Self employed
12.1984 - 02.2015
Retail Worker
The Ark Pet Shop
05.1976 - 02.1999
Capreol High School