D D
Richmond,BC
Overview
22
22
years of professional experience
Work History
SOCIAL SECURITY ASSISTANT
Hong Kong Special Administrative Region – Social W
03.2015 - 04.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
EXECUTIVE ASSISTANT
Hong Kong Special Administrative Region – Social W
02.2012 - 03.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Marketing Executive
Elite
06.2004 - 08.2011
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Compiled product and customer data to generate informed profit projections.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
MARKETING EXECUTIVE
Daishowa
08.2002 - 04.2004
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
Insurance Executive
Andrew Liu & Co. Limited
03.2001 - 04.2002
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in [Type] business-building strategies.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Adhered to legal requirements and agency and industry regulations in selling and servicing [Type] insurance policies.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Collaborated with commercial clients to reduce exposures through introduction of new products and modification of existing policies.
- Accompanied new agents on sales calls and identified [Type], [Type] and [Type] insurance sales opportunities.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Identified [Type] and [Type] continuing education opportunities to help agents fulfill requirements for [State] [Type] and [Type] insurance license renewals.
- Controlled agency's budget and expenses by determining available capital, estimating expenditures and anticipated revenues.
- Conferred with clients to obtain information regarding policy claims.
- Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
- Quoted current and prospective clients with several insurance companies and presented proposals.
- Researched coverage and premium options to supply clients with best coverage available.
- Managed and developed [Number] agents by providing comprehensive training and coaching.
- Handled various internal office operations such as licensing, vendor interactions and office supply inventory maintenance.
- Developed new and innovative marketing strategies to boost agency's profitability and penetrate new markets.
- Generated agency commissions by creating strong relationships with new contacts, boosting commissions [Number]%.
- Listened to customer complaints and concerns to diffuse issues by correcting errors and making adjustments.
Education
Bachelor of Arts -
University
06.2000
language
Cantonese- Fluent
English -Fluent
Mandarin - Fluent
Japanese - Basic
Hobbies
Cycling, Camping, Playing Basketball, volleyball bad
Timeline
SOCIAL SECURITY ASSISTANT
Hong Kong Special Administrative Region – Social W
03.2015 - 04.2023
EXECUTIVE ASSISTANT
Hong Kong Special Administrative Region – Social W
02.2012 - 03.2015
Marketing Executive
Elite
06.2004 - 08.2011
MARKETING EXECUTIVE
Daishowa
08.2002 - 04.2004
Insurance Executive
Andrew Liu & Co. Limited
03.2001 - 04.2002
Bachelor of Arts -
University
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