DA-EUN KANG
Toronto,ONTARIO
Summary
Proven track record in enhancing guest experiences and streamlining service processes at KASELODGE, showcasing strong guest service and social perceptiveness. Achieved significant improvements in service efficiency and guest satisfaction by innovating order-taking and payment procedures. Excelled in high-pressure environments, demonstrating exceptional multitasking abilities and a commitment to cleanliness and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Waiter
KASE LODGE
08.2022 - 11.2024
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
Hotel Front Desk Clerk
KASE LODGE
08.2022 - 11.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Club House Assistant Intern
Shineville Country Club
12.2021 - 06.2022
- Enhanced member experience by providing exceptional customer service and promptly addressing their needs.
- Delivered high-quality food and beverage services to guests during events, upholding the reputation of the club as an inviting space for social gatherings.
- Enabled efficient daily operations by maintaining accurate inventory records and placing timely orders for necessary supplies.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
Convenience Store Clerk
Seven Eleven
05.2020 - 03.2022
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
Education
호텔 & 관광 - Tourism And Hotel Management
Daegu University
GYUNGSAN-si02.2023
Skills
- Guest service
- Social perceptiveness
- Order taking
- Cleanliness
Languages
Korean
Native or Bilingual
English
Limited Working
Certification
커피 바리스타 자격증
Timeline
Hotel Waiter
KASE LODGE
08.2022 - 11.2024
Hotel Front Desk Clerk
KASE LODGE
08.2022 - 11.2024
Club House Assistant Intern
Shineville Country Club
12.2021 - 06.2022
Convenience Store Clerk
Seven Eleven
05.2020 - 03.2022
호텔 & 관광 - Tourism And Hotel Management
Daegu University
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