Danish Rajput
Hamilton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Customer Service Representative
Rexall
12.2023 - 05.2024
- Provided outstanding customer support by addressing inquiries, resolving complaints, and upselling products to maximize profitability.
- Demonstrated proficiency in various functional responsibilities, including product fittings, inventory management, and sales procedures.
- Effectively communicated company rewards programs and promotional events to enhance customer engagement and loyalty.
- Collaborated with internal and external stakeholders to drive integrated services and contribute to project teams.
- Maintained seamless communication with customers and provided backup support to senior representatives as needed.
Customer Service Representative
Circle K
05.2023 - 12.2023
- Provided exceptional customer service by actively listening to customer inquiries and resolving issues promptly and courteously
- Demonstrated strong communication skills in delivering clear and concise responses to customer queries via phone, email, and live chat platforms
- Consistently exceeded performance metrics, including response time
- Know to operate POS
- Know full OLG procedures and guidelines and know to play lottery with very effective way
Grocery Associate
Sobeys
02.2023 - 04.2023
- Demonstrated expertise in zoning the grocery department, ensuring a visually appealing and organized shopping environment for customers.
- Implemented stock rotation procedures and conducted regular checks to identify and remove expired products, ensuring product freshness and quality.
- Maintained accurate pricing and signage throughout the grocery area.
- Adhered strictly to food safety protocols and sanitation procedures, guaranteeing a hygienic and safe environment for both customers and staff.
- Proficiently stocked merchandise, performed picking tasks, and completed shelf modular to maintain a well-organized and fully stocked grocery department, facilitating smooth operations and maximizing sales potential.
Education
College diploma - Business-General
Mohawk College
05.2024
Skills
- Open minded
- work in Fast-paced environment
- can easily take challenges
- Loyalty products (PC Optimum)
- Knows MMS function
- Microsoft Excel
- AODA Knowledge
- Complaint resolution
- Consultative Sales
- Product Knowledge
Timeline
Customer Service Representative
Rexall
12.2023 - 05.2024
Customer Service Representative
Circle K
05.2023 - 12.2023
Grocery Associate
Sobeys
02.2023 - 04.2023
College diploma - Business-General
Mohawk College
Certification
Food Handler Certification
Similar Profiles
Alka PatelAlka Patel
Pharmacy Manager at RexallPharmacy Manager at Rexall
Aminah NawazAminah Nawaz
Cashier/Sales associate at RexallCashier/Sales associate at Rexall
Chase CurrahChase Currah
Sales Associate at RexallSales Associate at Rexall