Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

CZARINA JOY DHALIWAL

Abbotsford,BC

Summary

Dedicated health care support worker with proven expertise at The Mayfair Senior Living and Care, skilled in patient safety and vital signs monitoring. Adept at fostering independence and dignity in clients while demonstrating emotional resilience and effective problem-solving. Committed to enhancing client well-being through compassionate care and strong relationship building.

Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HEALTH CARE SUPPORT WORKER

THE MAYFAIR SENIOR LIVING AND CARE
09.2024 - Current
  • Provided comprehensive support to clients with activities of daily living, fostering independence and dignity.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.

Receptionist

WESTERN PACIFIC ELECTRICALS LTD.
02.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.

Private Nanny

Jawanda Family
03.2021 - 08.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Office Administrator

Orix Metro Leasing and Finance Corporation
02.2017 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Cashier

Orix Metro Leasing and Finance Corporation
01.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Flawless Face And Body Clinic
05.2010 - 03.2012
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

HEALTH CARE PROFESSION - HEALTH CARE AIDE

SPROT SHAW COLLEGE
Abbotsford, BC
02-2025

Bachelor of Science - Human Resources Development

BALIUAG UNIVERSITY
BULACAN PHILIPPINES
04-2014

Skills

  • Patient safety
  • Patient care
  • Vital signs monitoring
  • Emotional resilience
  • Client support
  • Clinical skills
  • Indirect patient care
  • Relationship building
  • Problem-solving
  • Multitasking and organization
  • ADL support
  • Active listening

Languages

ENGLISH
Full Professional
TAGALOG
Native or Bilingual

Certification

- HEALTH CARE ASSISTANT CERTIFICATE

- FOOD SAFE LEVEL 1

- WHMIS 2015 TRAINING CERTIFICATE

- STANDARD FIRST AID AND CPR LEVEL C

Timeline

HEALTH CARE SUPPORT WORKER

THE MAYFAIR SENIOR LIVING AND CARE
09.2024 - Current

Receptionist

WESTERN PACIFIC ELECTRICALS LTD.
02.2022 - 08.2022

Private Nanny

Jawanda Family
03.2021 - 08.2022

Office Administrator

Orix Metro Leasing and Finance Corporation
02.2017 - 01.2021

Cashier

Orix Metro Leasing and Finance Corporation
01.2015 - 01.2017

Cashier

Flawless Face And Body Clinic
05.2010 - 03.2012

HEALTH CARE PROFESSION - HEALTH CARE AIDE

SPROT SHAW COLLEGE

Bachelor of Science - Human Resources Development

BALIUAG UNIVERSITY

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CZARINA JOY DHALIWAL