Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Czarina Caputolan

Edmonton,AB

Summary

Customer-focused professional with extensive experience in Customer Service, Billing, and retail across industries such as aviation, telecommunications, and fashion. Skilled in handling complex customer inquiries, resolving issues efficiently, and providing exceptional support to enhance the overall client experience. Proficient in Airline Reservation systems (Sabre, CM, Amadeus), and Billing/Payment processing systems. Adept at multitasking in fast-paced environments, collaborating with cross-functional teams, and delivering high-quality service that drives customer satisfaction and retention. Recognized for strong problem-solving abilities, adaptability, and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Customer Experience Specialiste

Air Canada
08.2022 - Current
  • Assists passengers with check-in, boarding, and general inquiries to ensure a seamless travel experience
  • Provide exceptional customer service while handling complaints, rebooking flights, and resolving travel disruptions
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.

Client Representative

Telus Communications
02.2022 - 06.2023
  • Assisted customers with billing inquiries, payment processing, and account management via phone, email and chat
  • Explained charges, resolved discrepancies, and provided solutions for overcharges or payment issues
  • Processed refunds, adjustments, and service modifications while ensuring company policies were followed

Customer Service Agent

Flair Airlines
02.2022 - 08.2022
  • Assisted passengers with check-in, boarding, and general inquiries to ensure a seamless travel experience
  • Provided exceptional customer service while handling complaints, rebooking flights, and resolving travel disruptions

Guest Educator - Seasonal

Lululemon Athletica
10.2021 - 02.2022
  • Provided exceptional in-store and online shopping experience by educating guests on Lululemon's products, technical features, and brand philosophy
  • Assisted guests in finding the right products based on their needs, ensuring a personalized shopping experience
  • Processed purchases, returns, and exchanges while maintaining a high level of accuracy

Sales Associate

SoftMoc
02.2019 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Managed returns, exchanges and refunds in accordance with store policy

Education

High School Diploma -

Austin O'Brien
Edmonton, AB
06-2020

Skills

  • Strong focus on customer service and client satisfaction
  • Exceptional verbal and written communication
  • Proficient in Airline Reservation Systems, Billing and Payment processing systems to ensure efficient operations and customer satisfaction
  • Proficient in Virtual customer support, time management and strong work ethic
  • Understands Responsibility & Reliability
  • Collaboration and team oriented mindset

Accomplishments

  • Maintained an 87% satisfaction rating from Customer Surveys for TELUS Communications
  • Achieved retail sales goal per month with Lululemon
  • Obtained a RAIC at Edmonton International Airport & passed high Security Checks

Languages

English
Native or Bilingual

Timeline

Customer Experience Specialiste

Air Canada
08.2022 - Current

Client Representative

Telus Communications
02.2022 - 06.2023

Customer Service Agent

Flair Airlines
02.2022 - 08.2022

Guest Educator - Seasonal

Lululemon Athletica
10.2021 - 02.2022

Sales Associate

SoftMoc
02.2019 - 07.2020

High School Diploma -

Austin O'Brien

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Czarina Caputolan