CYUZUZO Shakira
Gatineau,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Remote customer service rep
City of Ottawa
Gatineau, ON
01.2025 - 08.2025
- Assisted customers with inquiries and provided information on products and services.
- Handled customer complaints and resolved issues effectively and professionally.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Processed orders accurately using company software and maintained detailed records.
Sales Clerk
St Amour
Gatineau, Quebec
04.2024 - 11.2024
- Assisted customers with product selections and inquiries on sales floor.
- Processed transactions accurately using point-of-sale system.
- Maintained organized and visually appealing merchandise displays.
- Restocked shelves and ensured products were properly labeled.
- Collaborated with team to meet daily sales goals and objectives.
- Provided product information and recommendations to enhance customer experience.
- Responded to customer questions about products and services.
Call Center Representative
Rebel
Ottawa, Ontario
10.2023 - 03.2024
- Managed high volume inbound customer inquiries effectively.
- Provided accurate product information to assist customer decision-making.
- Resolved customer complaints using established procedures and guidelines.
- Collaborated with team members to enhance service quality and efficiency.
- Documented customer interactions in the company's CRM system promptly.
- Maintained knowledge of company promotions and policies for effective communication.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Hilltop Academy
Kigali, KigaliSkills
- Customer service
- Complaint resolution
- Order processing
- Point-of-sale transactions
- Team work
- Microsoft word
- Attentive
- Communication skills
- Problem solving
- Time management
Timeline
Remote customer service rep
City of Ottawa
01.2025 - 08.2025
Sales Clerk
St Amour
04.2024 - 11.2024
Call Center Representative
Rebel
10.2023 - 03.2024
Hilltop Academy