Experienced operational and administrative professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Shiraz Sethna
Customer Service Sales and Administration
Langley,BC
Summary
Overview
24
years of professional experience
Work History
Michael HillLangley, BC
Customer Service Sales & Office Administration
2023.09 - 2023.10 (1 education.month_Label)
Job overview
- Maintained administrative work, filing, shipment of products, emails, jewellery orders booked on Michael Hill website.
- Helped customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Excellent communication skills, both verbal and written.
- Resolved concerns with products or services to help with retention and drive sales
- Worked well in a team setting, providing support and guidance.
Maple OrganicsSurrey, BC
Office Assistant
07.2023 - 09.2023
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed daily data entry and kept clerical information accurate and up-to-date
- Prepared and edited documents to produce precise, accurate and professional communication
- Created purchase orders and tracked invoices to avoid missed or delayed shipments
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Brands For Less Store LLC
Customer Service Supervisor
11.2017 - 12.2020
Job overview
- Investigating market trends and offering products that would appeal to customers
- Addressing customers' requests, comments, and complaints
- Motivating employees to achieve targets
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Created, prepared, and delivered reports to various departments.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dnata
Team Leader
12.2014 - 09.2017
Job overview
- Worked with team to identify areas of improvement and devised solutions based on findings
- Gathered, organized and input information into digital database
- Devised and implemented processes and procedures to streamline operations
- Collected, arranged, and input information into database system
- Reviewed, implemented and updated company records related to team activities for future reference
Carrefour Retail Company
Retail Store Associate
09.2013 - 11.2014
Job overview
- Formulated strategy to maximize seasonal demands
- Manage customer complaints and identify areas of improvement
- Ensure items are stored based on Dubai Food and Safety regulations
- Successfully drove new product lines to increase annual profit.
GM Middle East, General Motors
Executive Assistant
06.2008 - 01.2012
Job overview
- Managed diaries and organized meetings and appointments, often controlling access to General Manager
- Managed booking and arranging travel, transport and accommodation for worldwide travel
- Organized events and conferences within budget allocation
- Compiled daily, weekly and monthly car sales reports and prepared presentations and correspondence
- Discretely manage confidential information and safekeeping of sensitive data.
ZEE TV Network
Executive Secretary
10.2006 - 03.2008
Job overview
- Worked closely with CEO and senior leadership team through regular correspondence, arranged meetings and prepared briefing materials for management.
- Conducted research/ analysis as directed by CEO and present comprehensive report
- Follow-up on action points for The CEO and liaise with internal and external stakeholders for solutions
- Provided administrative support to The CEO in implementing organizational projects and programs.
STAR TV India Ltd
Customer Relation Executive
05.2003 - 07.2004
Job overview
- Negotiated prime time slots with TV serial producers and generated higher revenues
- Monitored TRP ratings and shared data with management
- Prepared and ensured yearly budget for merchandizing remains within allocations
- Handled channel placement for 3 networks within organization.
EROS International Media Ltd
Executive Secretary to Chairman
12.2000 - 12.2002
Job overview
- Indian motion picture and distribution, Ensured smooth operating of Chairman’s office which included but not restricted to reception, document preparation
- Control of all internal communications and general office maintenance
- Organized press conference and liaised with publication houses for coverage
- Coordinated distribution of new film releases with cinema houses
- Organized meetings and event with high profile dignitaries and film fraternity.
Hilton Group of Hotels
Front Office Reservation Desk Executive
01.2000 - 11.2000
Job overview
- Performed check-in and check-out duties
- Managed bookings received through phone calls and fax
- Provided information about rooms, facilities and city guide to clients
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Education
The University of PunePune India
Bachelor of Arts from Major - English Literature With Economics
1999
University Overview
Skills
- Microsoft PowerPoint
- Keyboarding Skills
- Business Development Understanding
- Report Creation
- Sales Expertise
- Senior Leadership Support
- Retail Sales Customer Service
- Customer Relations
- Telephone Etiquette
- Multi-Line Phone Talent
- Order Processing
- Store Maintenance
Additional Information
Additional Information
- Driving License: , Valid (UAE & India), Canadian license in process. Nationality:, Permit - Canada Work Permit
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Sales & Office Administration
Michael Hill
2023.09 - 2023.10 (1 education.month_Label)
Office Assistant
Maple Organics
07.2023 - 09.2023
Customer Service Supervisor
Brands For Less Store LLC
11.2017 - 12.2020
Team Leader
Dnata
12.2014 - 09.2017
Retail Store Associate
Carrefour Retail Company
09.2013 - 11.2014
Executive Assistant
GM Middle East, General Motors
06.2008 - 01.2012
Executive Secretary
ZEE TV Network
10.2006 - 03.2008
Customer Relation Executive
STAR TV India Ltd
05.2003 - 07.2004
Executive Secretary to Chairman
EROS International Media Ltd
12.2000 - 12.2002
Front Office Reservation Desk Executive
Hilton Group of Hotels
01.2000 - 11.2000
The University of Pune
Bachelor of Arts from Major - English Literature With Economics
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