Cyrus Monga
Whitehorse,YT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Demonstrated ability to quickly assume roles and implement effective changes that lead to company success. Committed to optimizing employee engagement and performance through training, monitoring, and morale-building techniques.
Overview
3
3
years of professional experience
Work History
Store Manager
Super a Foods
Whitehorse, YT
09.2023 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Cashier Manager
Super A Foods
Whitehorse, YT
06.2022 - 09.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
IT Technician
Tech Lab Work
Montreal, QC
01.2022 - 06.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Information Technology Intern
Tech Lab Work Inc
Montreal East, QC
09.2021 - 12.2021
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
Education
Computer Science Diploma - Computer Network Electronics Technician
Adesh Polytechnic College
Mukstar ,India 09.2019
Network Administration - Network Administrator Technician
CDE COLLEGE
Montreal, QC09.2021
Skills
- Performance Management
- Team Leadership
- Safety Procedures
- Valid class 4 license
- Policy Implementation
- Complex Problem-Solving
- Time Management
- Hardware
Languages
English
Full Professional
Timeline
Store Manager
Super a Foods
09.2023 - Current
Cashier Manager
Super A Foods
06.2022 - 09.2023
IT Technician
Tech Lab Work
01.2022 - 06.2022
Information Technology Intern
Tech Lab Work Inc
09.2021 - 12.2021
Computer Science Diploma - Computer Network Electronics Technician
Adesh Polytechnic College
Network Administration - Network Administrator Technician
CDE COLLEGE