Cyrus Creed
Port Moody,BC
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 Years of progressive IT experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Consultant
Datagate
12.2021 - Current
- Consistently ensured optimal database performance by meticulously monitoring processing activities, executing error logging procedures, and promptly reporting any anomalies to the development team via Datagate protocols, contributing to streamlined operations and enhanced system reliability
- Provide product support to existing Datagate customers using the Datagate support procedures and processes
- Assist with implementation, training and post-implementation support as required
- Played a pivotal role in troubleshooting and resolving data processing errors stemming from diverse integrations, employing analytical skills and collaborative problem-solving to swiftly rectify issues, ensuring seamless data flow and operational continuity.
Service Desk Technician
Save on Foods
05.2021 - 12.2021
- Providing first level incident support and resolution (Business Applications and Hardware)
- Resolving OS, Application, Network, Internet, Email, Input and Output device issues
- Successfully fostered adherence to IT department policies, procedures, and guidelines through proactive collaboration with team members, facilitating a cohesive environment that upheld organizational standards and optimized operational efficiency.
- Streamlined issue resolution processes by efficiently escalating complex issues to Level 2 and 3 resources, demonstrating a keen ability to prioritize and communicate effectively, thereby minimizing downtime and maximizing resource utilization.
Technical Support Specialist
Vancouver Community Network
04.2020 - 09.2020
- Consistently delivered prompt and effective technical support to clients, demonstrating exceptional communication skills and troubleshooting expertise both over the phone and through the ticketing system, resulting in high client satisfaction and resolution of issues within specified timelines.
- Masterfully replicated technical issues to pinpoint root causes, employing meticulous problem-solving techniques to effectively narrow down complexities, and judiciously escalating matters when warranted, contributing to swift resolutions and heightened operational efficacy.
- Taking Various projects: Configuring RAID5 on Linux, Installing Virtualmin on Linux and create a database on it to install wordpress.
Education
Industry Partnership Certificate - Technology Support Professional (TSP)
BCIT
Vancouver, Canada04.2020
Bachelor of Science - Information Technology
Tehran Azad University(North Branch)
Tehran, Iran07.2016
Skills
- Windows 7/8/10, Windows Server 2016, CentOS Linux
- SQL sever
- Network Essentials, Configuring NAT Routers
- Installation, Active Directory, Configuring Failover, Storage, Configuring Nano Web Server
- Knowledge of business systems, particularly billing and accounting
- Knowledge of analytical processes and documentation
Certification
- Coursera: SQL for Data Science, 2022
- Google: Foundation of project management, 2021
- Docker Essentials, 2020
- CompTIA Network+, 2019
Hobbies and Interests
- Skateboarding
- Snowboarding
- SkyDiving
- Video games
- Djing
Projects
BCIT Projects, 11/2019, 02/2020, Linux Project, Created and Configured Pfsense to work as a Router. Implemented functioning mailservers running postfix. Functioning webserver running Apache and Squirrelmail., Server Project, Configured a NAT Router on server Core. Implemented multi-Forest Domain environments. Created fully redundent Fileservers using Failover Cluster. Implemented a SAN storage with RAID 5 configuration. Enabled Roaming Profiles and Folder redirection for Clients.
Languages
Persian
Native or Bilingual
English
Professional Working
German
Elementary
Timeline
Support Consultant
Datagate
12.2021 - Current
Service Desk Technician
Save on Foods
05.2021 - 12.2021
Technical Support Specialist
Vancouver Community Network
04.2020 - 09.2020
Industry Partnership Certificate - Technology Support Professional (TSP)
BCIT
Bachelor of Science - Information Technology
Tehran Azad University(North Branch)