Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Projects
Languages
Timeline
Generic

Cyrus Creed

Port Moody,BC

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 Years of progressive IT experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Consultant

Datagate
12.2021 - Current
  • Consistently ensured optimal database performance by meticulously monitoring processing activities, executing error logging procedures, and promptly reporting any anomalies to the development team via Datagate protocols, contributing to streamlined operations and enhanced system reliability
  • Provide product support to existing Datagate customers using the Datagate support procedures and processes
  • Assist with implementation, training and post-implementation support as required
  • Played a pivotal role in troubleshooting and resolving data processing errors stemming from diverse integrations, employing analytical skills and collaborative problem-solving to swiftly rectify issues, ensuring seamless data flow and operational continuity.

Service Desk Technician

Save on Foods
05.2021 - 12.2021
  • Providing first level incident support and resolution (Business Applications and Hardware)
  • Resolving OS, Application, Network, Internet, Email, Input and Output device issues
  • Successfully fostered adherence to IT department policies, procedures, and guidelines through proactive collaboration with team members, facilitating a cohesive environment that upheld organizational standards and optimized operational efficiency.
  • Streamlined issue resolution processes by efficiently escalating complex issues to Level 2 and 3 resources, demonstrating a keen ability to prioritize and communicate effectively, thereby minimizing downtime and maximizing resource utilization.

Technical Support Specialist

Vancouver Community Network
04.2020 - 09.2020
  • Consistently delivered prompt and effective technical support to clients, demonstrating exceptional communication skills and troubleshooting expertise both over the phone and through the ticketing system, resulting in high client satisfaction and resolution of issues within specified timelines.
  • Masterfully replicated technical issues to pinpoint root causes, employing meticulous problem-solving techniques to effectively narrow down complexities, and judiciously escalating matters when warranted, contributing to swift resolutions and heightened operational efficacy.
  • Taking Various projects: Configuring RAID5 on Linux, Installing Virtualmin on Linux and create a database on it to install wordpress.

Education

Industry Partnership Certificate - Technology Support Professional (TSP)

BCIT
Vancouver, Canada
04.2020

Bachelor of Science - Information Technology

Tehran Azad University(North Branch)
Tehran, Iran
07.2016

Skills

    • Windows 7/8/10, Windows Server 2016, CentOS Linux
    • SQL sever
    • Network Essentials, Configuring NAT Routers
      • Installation, Active Directory, Configuring Failover, Storage, Configuring Nano Web Server
      • Knowledge of business systems, particularly billing and accounting
      • Knowledge of analytical processes and documentation

Websites

Certification

  • Coursera: SQL for Data Science, 2022
  • Google: Foundation of project management, 2021
  • Docker Essentials, 2020
  • CompTIA Network+, 2019

Hobbies and Interests

  • Skateboarding
  • Snowboarding
  • SkyDiving
  • Video games
  • Djing

Projects

BCIT Projects, 11/2019, 02/2020, Linux Project, Created and Configured Pfsense to work as a Router. Implemented functioning mailservers running postfix. Functioning webserver running Apache and Squirrelmail., Server Project, Configured a NAT Router on server Core. Implemented multi-Forest Domain environments. Created fully redundent Fileservers using Failover Cluster. Implemented a SAN storage with RAID 5 configuration. Enabled Roaming Profiles and Folder redirection for Clients.

Languages

Persian
Native or Bilingual
English
Professional Working
German
Elementary

Timeline

Support Consultant

Datagate
12.2021 - Current

Service Desk Technician

Save on Foods
05.2021 - 12.2021

Technical Support Specialist

Vancouver Community Network
04.2020 - 09.2020

Industry Partnership Certificate - Technology Support Professional (TSP)

BCIT

Bachelor of Science - Information Technology

Tehran Azad University(North Branch)

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Cyrus Creed