CYRILL SOROTEN

• Sales management and store operation management
• Acquire and retain customer loyalty with digital marketing to boost sales
• Boosted revenue through strategic merchandising, curated inventory selection, and effective visual display techniques
• Engage with customers and clients to understand and fulfill their needs, enhancing customer service
• Cultivate strong client relationships to foster brand loyalty and repeat business
• Support daily operations by efficiently managing sales floor, checkout processes, and inventory

• general administrative, clerical and office duties, filing, photocopying, faxing, etc.

• receiving inventory, unpacking and managing supplies

• receiving, sorting and delivering mail and phone messages

• responding to public inquiries

• supporting recruitment and training activities by contacting, scheduling, and responding to inquiries from job applicants

• overseeing reception and providing client service, such as arranging appointments and meetings

• using MS Office software to create documents, draft and edit correspondence, enter data into spreadsheets, proof reports, etc. • creating and maintaining records in the Electoral Information System (EIS) database

• administering voting in the district electoral office (if appointed as an election official)

• assembling packages, kits and training material

• Developed and executed social media strategies across Instagram, Facebook, LinkedIn, and Twitter, boosting brand visibility and engagement
• Collaborated with the design team to create visually appealing, brand-aligned graphics and posts
• Assisted in development of comprehensive digital marketing campaigns, including email marketing, PPC, SEO, and advertising
• Conducted market research and competitor analysis to identify trends and optimize digital strategies
• Created, edited, and published content for the website, blog, and social media, ensuring consistency with brand voice
• Coordinated content calendars and post scheduling to maintain consistent messaging across platforms

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Provided positive first impressions to welcome existing, new and potential customers
• Helped customers locate products and checked store system for merchandise at other sites
• Answered customer questions regarding sizing, accessories and proper care for merchandise
• Prepared merchandise for sales floor by pricing or tagging

• Engaged with customers to build rapport and promote long-term loyalty for increased sales
• Maintained clean sales floor and straightened and faced merchandise
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Used POS system to process sales, returns, online orders and gift card activations
• Supported loss prevention goals by monitoring shopper behavior