CYRIL JULIO DZUMGAM
Ottawa
Summary
Talented Project Manager focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing various type of projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
IT Security Monitoring Specialist
Bank of Canada
03.2024 - Current
- Proactively identified potential issues through regular analysis of monitoring data, facilitating timely resolution efforts.
- Collaborated with cross-functional teams to address monitoring gaps and implement corrective actions.
- Supported management decisions by providing accurate, timely, and relevant information gathered from various sources during the monitoring process.
- Trained new hires on monitoring procedures, contributing to an increase in overall team performance.
- Continuously monitor network traffic, system logs, and security tools for suspicious activity, unusual patterns, or potential threats.
- Investigate security incidents, analyze vulnerabilities, and take appropriate actions to contain and resolve security breaches.
- Document security incidents, vulnerabilities, and security-related activities, and prepare reports for management
Project Manager /Scrum Master
COFOMO /Ville De Montreal
08.2022 - 09.2023
- Coordinate project activities according to methodology in place and carry out necessary internal follow-ups until correct final delivery (progress of deliverables, billable time, availability of resources, change requests, budgets, efficiency, profitability, and other indicators project keys)
- Implemented, facilitated, and organized all scrum ceremonies
- Helped define and implement OKRs
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success
- Coached teams on how to manage dependencies and define work priorities
- Collaborated and helped product owner and developers on product backlog management, users' stories writing, estimation, DOR, DOD
- Helped maintain and refine JIRA workflows to support scrum/agile development process
- Encouraged organization to involve team as soon as possible in product discovery process to help unsure buy-in from team members
- Challenged teams to improve on internal processes and inspire them to find new better ways of working
- Reported regularly to managers on project budget, progress and technical problems
- Removed impediments to allow teams to succeed and facilitate discussion, decision making and conflict resolution
- Established rapport and engaged with stakeholders to build lasting professional relationships
SOC Analyst
Telus
08.2021 - 05.2022
- Investigated alerts and perform investigations to gather information necessary for determining response action or escalation requirements
- Investigated and resolved incidents of unauthorized access to sensitive information
- Implemented security measures (as per playbook) to reduce threats and damage related to cyber attacks
- Monitored use of data files and regulated access to protect secure information
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks
- Monitored computer virus reports to determine when to update virus protection systems
- Involved and assisted Senior team members in major securities concerns
- Interpreted and analyzed vulnerability scan results
Cyber Security Analyst ( CO-OP )
RBC Royal Bank
01.2021 - 05.2021
- Identified all applications that are not within the 1-year mandatory penetration test (PT) requirement as related to the project
- Used VBA excel to sort, filter, and classify reports as needed and based on project requirement
- Improve level of security compliance by collection and validation of penetration test results
- Coordinated with app custodian to ensure PT report and related documents are provided and prepared questionnaires to help guide app custodian as required
- Coordinated collection and preparation of over 100 application teams globally
- Used relevant KPI management matrix to track and report of the progress of each major milestone
- Actioned tickets in JIRA as required
- Tracked and updated app status depending on custodian's response
- Regularly provided upper management with progress updates
- Reviewed all collected 3rd party PT to ensure accordance with RBC standards
- Created comprehensive guideline to document PT triage process
- Reviewed PT documentation to determine how to prioritize remediation test based on severity of vulnerabilities
- Developed and updated comprehensive document needed to help internal Pen testers conduct remediation test on different applications
- Prepared vulnerabilities report for upcoming remediation test
Senior Bilingual Collection Officer
Scotiabank
05.2018 - 05.2020
- Regularly completed Inbound and Outbound calls with clients regarding payment due on various accounts
- Advised customers on their available payment options
- Discussed and negotiated suitable and reasonable arrangements to cure and bring up to date all overdue accounts
- Ensured all customer files were up to date and documented all necessary changes accordingly
- Prepared statements for credit department required when customers failed to meet their payment agreements or when no payment agreement was made
- Wrote letters to customers informing them of their debts
Project Manager /Lead Directional Driller
Phoenix Technologies
09.2011 - 11.2016
- Created detailed work plans identifying and sequencing activities needed to successfully complete project in timely and safe manner
- Developed schedules for project completion that effectively allocated resources to all activities depending on their level of necessity and priority
- Reviewed and revised project schedules with senior management as needed
- Managed project staff in accordance with company policies and practices
- Executed projects according to project plans, developed forms and records to document every step of project activities
- Monitored progress of projects and made necessary adjustments to ensure successful completion of various projects
- Ensured project deliverables were on time, within budget and at optimal quality
- Carried out activities as per established plans while maintaining records of accounts worked, tools used, services rendered, and time needed
- Completed reporting requirements on time while ensuring business compliance
- Utilized communication skills to effectively provide technical support and optimize communication with clients and colleagues
- Liaised with customer representatives to ensure sound understanding of requirements, smooth operations, and effective service delivery
- Collaborated with various teams and delivered high performance under pressure within competitive, commercial environment while effectively ensuring team success and organizational benefits
Education
PSM2: Scrum Master
SCRUM.org
11-2022
PSM1: Scrum Master
SCRUM.org
02-2022
Diploma - Cyber Security
Willis College
Ottawa, ON04.2021
PMP - Project Management
PMI
09.2015
Skills
- Planning and coordination
- Project Goals and Milestones
- Adaptability/Flexibility
- Situational Awareness
- Problem solving
- Resilient
- Diligent
- Compassionate
- Team player
- Multitasking
- Log analysis
- Infrastructure monitoring
- Time management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
IT Security Monitoring Specialist
Bank of Canada
03.2024 - Current
Project Manager /Scrum Master
COFOMO /Ville De Montreal
08.2022 - 09.2023
SOC Analyst
Telus
08.2021 - 05.2022
Cyber Security Analyst ( CO-OP )
RBC Royal Bank
01.2021 - 05.2021
Senior Bilingual Collection Officer
Scotiabank
05.2018 - 05.2020
Project Manager /Lead Directional Driller
Phoenix Technologies
09.2011 - 11.2016
PSM2: Scrum Master
SCRUM.org
PSM1: Scrum Master
SCRUM.org
Diploma - Cyber Security
Willis College
PMP - Project Management
PMI
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