CYRIL ONYEBUCHIE
Summary
Dedicated professional with extensive work experience in Customer relations, data analysis, technical support and financial services management. Exceptional organizational skills and a strong ability to stay focused and effectively manage and balance various tasks. Always willing to learn and can easily adapt to new technologies and systems.
Overview
2
2
years of professional experience
Work History
Technical Support Specialist
TD BANK
10.2022 - Current
- Diagnosed and resolved technical issues, while simultaneously navigating through multiple systems
- Solved customers problems at first contact; delivering legendary experience and trusted advice
- Learnt and adapted to new systems and Technologies needed to drive business operations
- Understood and exceeded business targets while providing excellent customer service.
Sensor Networks
Applied
09.2021 - 04.2022
- Worked in a team of 4 to design a touch sensor network system to help keep track of hygiene conditions in hospitals and other facilities, especially during covid-19
- Performed detailed analysis of the components required for the project and designed the Power Supply Board to power the whole project
- Constructed milestone reports covering topics of project initialization, problem analysis, system design and concept design to demonstrate progress made towards finishing the design.
Design Project
01.2021 - 04.2021
- Worked in a team of 5 members to design a smart curtain, optimizing convenience in installation, ease of use, design discretion and versatile functionality; based off intense research and course learnings
- Designed and printed 3D models of the smart curtain support system using AutoCAD.
Education
Bachelor of Applied Science - Electrical Engineering
CARLETON UNIVERSITY
06.2022
Skills
- Programming Languages: HTML, JavaScript
- Tools and Framework: Verilog, GitHub, Lean-Six Sigma Framework, Root Cause Analysis, Analysis and Design and Arduino
- Soft Skills: Technical Support and Analysis, Microsoft Office Suite, MATLAB, Altium Designer, Project Management, Customer Relations
Timeline
Technical Support Specialist
TD BANK
10.2022 - Current
Sensor Networks
Applied
09.2021 - 04.2022
Design Project
01.2021 - 04.2021
Bachelor of Applied Science - Electrical Engineering
CARLETON UNIVERSITY
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