Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Work Availability
Accomplishments
Interests
Reading Historical writings, Football
Timeline
CustomerServiceRepresentative
CYRIL IKUENOBE

CYRIL IKUENOBE

Data Entry Specialist/Banking
Calgary,Alberta

Summary

A reliable and efficient data entry operator with over 15 years of experience in maintaining large datasets and entering information with clarity and efficiency in customer service and banking operations. Skilled in using Microsoft Excel, Access and CRM banking system. A team player who can collaborate with other departments and customers to ensure data quality and integrity.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Data Entry Operator Senior(Head of Operations)

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
Benin City, Nigeria
04.2022 - 02.2024
  • Supervise a team of 11 data entry operators, providing training, guidance and feedback.
  • Ensure the accuracy and timeliness of data entry and verification for various banking systems, such as deposits, withdrawals, transfers, loans and K.Y.C updates.
  • Monitor and resolve data entry errors, discrepancies and inconsistencies, escalating them when necessary.
  • Secured and protected data from unauthorized access by complying with data security protocols.
  • Handled challenging customers and clients to assist lower-level employees and maintain excellent customer service.

Data Entry Operator/Customer Service Officer

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
Benin City, Nigeria
08.2016 - 04.2022
  • Completed data entry tasks with accuracy and efficiency while providing excellent customer service to clients via phone, email and chat.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Updated and verified customer data, prior to entry into the bank's CRM systems to maintain high data accuracy.
  • Handled customer inquiries, complaints, and feedbacks.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered alphanumeric data into databases with speed and accuracy using full sized keyboards.

Data Entry Operator/Bank Teller

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
Warri, Nigeria
04.2008 - 07.2016
  • Completed data entry tasks as it pertains to cash withdrawal and deposits with accuracy and efficiency.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential customer's cash related transactions.
  • Reconciled cash drawer and resolved discrepancies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Produced daily cash reports with Excel spreadsheet functions.
  • Answered internal telephone inquiries on checking and savings accounts.
  • Deal with various customers and colleagues in a professional and courteous manner

Education

Bachelor of Science - Biomedical Physiology

Madonna University Okija
Anambra, Nigeria

Skills

  • Data Entry
  • Information Verification
  • Error Detection
  • Spreadsheet Creation
  • Word Processing
  • Typing 60 Wpm
  • Attention to details
  • Communication
  • Teamwork
  • Time management

Languages

English
Full Professional

Certification

Chartered Institute of Finance and Control of Nigeria (CIFCN) - Associate Member

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Verified and entered check details at rate of 25 entries per hour.
  • Trained 18 new data entry specialists.
  • Used Microsoft Excel to develop ATM transactions reconciliation spreadsheets.
  • Maintained an average typing speed of 60 WPM on all assignments.
  • Documented and resolved delayed outstanding tax remittance by my organization which led to avoidance of tax penalty.
  • Supervised team of 24 staff members.

Interests

Data analyzing

Music-related activities

Football

Volunteer Work (Charity)

Reading Historical writings, Football

I have always had an interest for history from a very young age. It marveled me, imagining what people and activities were like in the olden days. I wondered what took place in my hometown, decades and centuries ago. This quest for such findings made me develop a strong craving for history about happenings both home and abroad. At my recreational time, so my first choice of a book or movie would always be one that depicts historical works, either fictional or real life stories.

Football is a life-long passion, both as a sporting activity and a pass-time(watching). Football encompasses communal life (family and cooperate), it brings the essence of team-work to the fore. Football shows us that every member of the team is an important entity required to archive the goals and aspirations of the team.

Timeline

Data Entry Operator Senior(Head of Operations)

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
04.2022 - 02.2024

Data Entry Operator/Customer Service Officer

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
08.2016 - 04.2022

Data Entry Operator/Bank Teller

Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
04.2008 - 07.2016

Bachelor of Science - Biomedical Physiology

Madonna University Okija

Chartered Institute of Finance and Control of Nigeria (CIFCN) - Associate Member

CYRIL IKUENOBEData Entry Specialist/Banking