CYRIL EMMANUEL JOSE
Windsor,ON
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Information Quality Improvement Analyst
Windsor Regional Hospital
Windsor, ON
07.2023 - Current
- Assists with designing and implementing a performance/quality improvement measures
- Manages the hospital’s QBP (Quality Based Procedure) bundled care process and reconciliation with the Peri-Operative data
- Provide monthly reconciliation of volumes for funding (AA, LEOD, Vertebroplasty, Kyphoplasty, Acute Leukemia, Pacemakers, Stroke Special Projects etc.)
- Develop training materials and deliver training refresh sessions on a monthly basis
- Provide Decision Support analysts with insight into the appropriate diagnosis codes and intervention codes to answer Ad Hoc data requests.
- Participate in the continuous improvement of data for the Case Costing project
- Perform chart audits as needed. Also provide lists of charts for the regular College of Physicians reviews, provide and help support Physician documentation quality improvement
- Submit monthly data to CIHI (Canadian Institute for Health Information)
- Work with our 3rd party software (3 Terra) to validate coding, check for QBP (Quality Base Procedure near misses, and to develop best practices for coders to validate their own coding. Develop year end reports to track improvements generated by the use of the software.
- Develop 3M reports to extract coded data for analysis
- Download, assemble, and maintain the monthly updates for the DAD and NACRS 3M data sets.
- Work closely with the Manager, Admitting and Health Records to coordinate efforts around training refreshes, addressing data gaps, and key performance indicators
- Prepares user-friendly reports and utilizes feedback for improvements.
- Support the yearly updates to the QBP (Quality Base Procedure) flags/case identification criteria
- Provide additional assistance and coverage for the Decision Support analysts as needed
Business Consultant
Canadian Caps and Gowns
Windsor, ON
01.2023 - 07.2024
- Liaised between product development and sales and business teams to enhance product capabilities
- Pinpointed growth opportunities within services portfolio and business model
- Generated thorough and useful reports for use in business decision-making
- Liaised with senior officers to ensure ongoing quality assurance program integrity
- Managed business operations, warehouse inventory and price negotiations
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
- Created plans to propose solutions to problems related to efficiency, costs or profits
- Implemented strategies to take advantage of new opportunities
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
IT Associate
Sutherland Global
Windsor, ON
06.2022 - 12.2022
- Assisted customers with various types of technical issues via email, live chat and telephone
- Supported customers with online billing, access and account issues
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Handled customer service issues by providing guidance or escalating for advanced support
- Assisted customer in understanding products, components and systems using technical demonstration.
Consultant Quality & Training
Practo Technologies PVT. Ltd
Bangalore, India
07.2020 - 04.2022
- Consulted with management and personnel to educate on QA standards
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues
- Inspected and repaired products to meet project expectations
- Collaborated with management to discuss effective plans for resolving major quality problems
- Contributed to business growth by confirming customer satisfaction with service and quality
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration
- Fostered culture of analytical thinking and precision to diagnose quality issues
- Diminished financial discrepancies by managing P&L and budgeting to ensure optimal profitability.
Neurosurgical Resident
Brains Neuro and Spine Hospital
India, India
09.2019 - 09.2020
- Provided patient diagnosis, test evaluation and treatment under strict time constraints
- Recorded patients' medical history, vital statistics and test results in electronic medical records
- Monitored treatment regimens to determine efficacy and adjusted according to results achieved
- Treated patients with strokes, head traumas, comas and intracranial hematomas
- Monitored patients with acute conditions for changes, improvements or need for intervention
- Delivered on-call care in large hospital day and night for multiple consecutive days
- Evaluated nursing notes to confirm accuracy of care provided and patient responses.
Junior Medical Officer
UMRI Christian Hospital
India, India
01.2019 - 09.2023
- Observed delivery of care and business activities and made recommendations to improve programs, case management and clinical management
- Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development
- Trained staff to ensure compliance with local, national and federal requirements
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care
- Improved clinical quality by analyzing performance metrics, patient outcomes and delivery of care
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
Intern
Ren Min Hospital
China, China
01.2017 - 01.2018
- Lab investigations
- Routine ward rounds and patient checkups
- Prescribing medication, and required blood and other sample tests
- Work-up and examination of new cases
- Assisting with surgeries and deliveries
- Attending medical seminars.
Education
MBA - Data Analytics For Business Decisions
University of Fredericton
08-2025
Graduate Certificate - Health Systems Management
Fanshawe College of Applied Arts And Technology
London, ON09-2024
Bachelor's - medicine and Surgery
Wuhan University School
01.2017
Skills
- Quality assurance and control
- Training proficiency
- SQL
- Tableau
- Power BI
- Strategic planning
- Patient safety
- Performance metrics
- Healthcare delivery
- Regulatory requirements
- Solution implementation
- Experience in leadership
- MS office
Certification
- 2021, Continuous Quality improvement, HarvardX: Improving Global health: Focusing on Quality & Safety
- 2022, Greenbelt in Lean Six Sigma
- 2022, Rotman Healthcare Analytics: AI, Big Data & DIgital Transformation
Languages
- Fluent in English, Malayalam, and Hindi
- Basic Arabic and Mandarin
References
References Available Upon Request
Timeline
Health Information Quality Improvement Analyst
Windsor Regional Hospital
07.2023 - Current
Business Consultant
Canadian Caps and Gowns
01.2023 - 07.2024
IT Associate
Sutherland Global
06.2022 - 12.2022
Consultant Quality & Training
Practo Technologies PVT. Ltd
07.2020 - 04.2022
Neurosurgical Resident
Brains Neuro and Spine Hospital
09.2019 - 09.2020
Junior Medical Officer
UMRI Christian Hospital
01.2019 - 09.2023
Intern
Ren Min Hospital
01.2017 - 01.2018
MBA - Data Analytics For Business Decisions
University of Fredericton
Graduate Certificate - Health Systems Management
Fanshawe College of Applied Arts And Technology
Bachelor's - medicine and Surgery
Wuhan University School
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