Cyril Dabilbil
Edmonton,AB
Summary
A hard working individual with 10 years of experience as a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. With 2 years of experience in Payroll processing.
Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Payroll Analyst
Infinit-O Manila
10.2019 - 03.2020
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Payroll Analyst
ADP Philippines
08.2018 - 10.2019
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
Customer Service Representative
Convergys, AT&T
04.2016 - 07.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AMMEX-I Support Worldwide
06.2015 - 03.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Motif Limited Philippines
04.2008 - 08.2014
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Accountancy
Polytchnic University of The Philippines
Manila, Philippines03.2007
BBA - Marketing Management And Research
Arellano University
Manila, Philippines10.2011
Skills
- Issue and Complaint Resolution
- Building rapport
- Account Management
- Customer Relations
- Product and service solutions
- Data Management
- Payroll Processing
- Payroll Auditing
- Project Management
- Telephone and email etiquette
Timeline
Payroll Analyst
Infinit-O Manila
10.2019 - 03.2020
Payroll Analyst
ADP Philippines
08.2018 - 10.2019
Customer Service Representative
Convergys, AT&T
04.2016 - 07.2018
Customer Service Representative
AMMEX-I Support Worldwide
06.2015 - 03.2016
Customer Service Representative
Motif Limited Philippines
04.2008 - 08.2014
Bachelor of Science - Accountancy
Polytchnic University of The Philippines
BBA - Marketing Management And Research
Arellano University
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