Mr. ETIENNE MUGISHA
Ottawa,ON
Summary
Highly motivated and detail-oriented Police Foundation student seeking Pre-Board Screening Officer position to leverage comprehensive security knowledge, honed analytical skills, and unwavering commitment to public safety. Eager to contribute to a critical line of defense for air travel security and apply theoretical training to a practical, impactful role.
Overview
9
9
years of professional experience
Work History
Security Site Supervisor
Tabernacle Of Prayer
06.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Wrote and submitted daily reports on security team operations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Removed unauthorized persons from facility grounds.
Customer Service Representative
MSI Corp
06.2021 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
ASSISTANT MANAGER
McDonald's
01.2020 - 04.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
CUSTOMER SERVICE REPRESENTATIVE
Nobleza Hotel
01.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - Police Foundation
Algonquin College
Ottawa, ON04.2024
High School Diploma -
ACCESS - Adult Education Centre
Québec, QC06.2020
Skills
- Language skills, fluent in English, French and Swahili
- Complaint Resolution
- Paperwork Processing
- Information Security
- Decision-Making Competence
- Data Entry Accuracy
- Cross-Cultural Sensitivity
- Attention to Detail
- Patience and Empathy
- Emergency Response Preparedness
- Professionalism and Integrity
Languages
English
Full Professional
French
Full Professional
Swahili
Native or Bilingual
Timeline
Security Site Supervisor
Tabernacle Of Prayer
06.2023 - Current
Customer Service Representative
MSI Corp
06.2021 - 05.2022
ASSISTANT MANAGER
McDonald's
01.2020 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Nobleza Hotel
01.2015 - 02.2017
Diploma - Police Foundation
Algonquin College
High School Diploma -
ACCESS - Adult Education Centre
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