Cyrena Aydemir
Mission Viejo
Summary
Results-driven Assistant Service Manager with a commitment to enhancing customer satisfaction and operational efficiency. Proven expertise in customer service and development, streamlining processes, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Capistrano Mazda
San Juan Capistrano, CA
06.2018 - Current
- Coordinated service department operations to enhance customer satisfaction and streamline workflows.
- Mentored junior staff on best practices in service management and customer engagement techniques.
- Implemented process improvements that increased efficiency in service delivery and reduced turnaround times.
- Facilitated customer communication to address service inquiries and concerns.
- Streamlined appointment scheduling to enhance operational efficiency.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
- Provided detailed estimates for services, reinforcing transparency with customers.
- Mentored junior advisors on best practices in customer service and workflow processes.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Service Advisor
Firestone Complete Auto
Lake Forest, CA
02.2018 - 06.2018
- Provided exceptional customer service by addressing inquiries and concerns regarding automotive services.
- Coordinated service appointments, ensuring efficient scheduling to optimize technician workflow.
- Assisted customers in understanding repair options and maintenance recommendations, enhancing satisfaction and trust.
- Conducted vehicle inspections to identify service needs, fostering proactive maintenance solutions for clients.
Sales
Fast Undercar
Riverside
02.2017 - 03.2018
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Executed daily sales strategies to achieve and exceed targets consistently.
Education
GED -
Saddleback College
Mission Viejo, CASkills
- Customer service commitment
- Staff training and development
- Service planning
- Schedule coordination
Accomplishments
Regional top performing Service Advisor.
Certification
Mazda Master Certified
Timeline
Assistant Service Manager
Capistrano Mazda
06.2018 - Current
Service Advisor
Firestone Complete Auto
02.2018 - 06.2018
Sales
Fast Undercar
02.2017 - 03.2018
GED -
Saddleback College