Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
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Cyrah Castillones

Grande Prairie,AB

Summary

Reliable well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Podollan Inn & Spa
05.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Breakfast Attendant

Podollan Inn & Spa
09.2016 - 02.2021
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored dining room inventory and replenished as necessary.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.

Sales Associate

Seven Eleven
08.2016 - 09.2017
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Banquet Server

Pomeroy
08.2016 - 07.2017
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assessed meal preparation to check creation of special orders and cooking procedures.

Education

Medical Office Assistant

Eastwest College
Calgary
07.2023

Office Administration

Alison College
Calgary
06.2021

Bachelor of Science - Hotel And Restaurant Management

University of Cebu
Philippines
2005

High School Diploma -

Saint Cathrine School
Philippines
2000

Skills

  • Training and mentoring
  • Office Organization
  • Phone and Email Etiquette
  • Problem-solving skills
  • Organizational Skills
  • Adaptability
  • Multitasking
  • Registration processing
  • Effective Communication

Languages

English
Full Professional

REFERENCES

Jayson Consignado

Financial Advisor

Greatway Financial Group

780-897-0498


Rosalie Dela Cruz

Gap 

Brand Manager

1-647-888-1998

Timeline

Front Desk Agent

Podollan Inn & Spa
05.2022 - Current

Breakfast Attendant

Podollan Inn & Spa
09.2016 - 02.2021

Sales Associate

Seven Eleven
08.2016 - 09.2017

Banquet Server

Pomeroy
08.2016 - 07.2017

Medical Office Assistant

Eastwest College

Office Administration

Alison College

Bachelor of Science - Hotel And Restaurant Management

University of Cebu

High School Diploma -

Saint Cathrine School

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Cyrah Castillones