Cyra Nerona

Winnipeg,MB

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

years of professional experience

Work History

Store Manager

GUESS Factory

01.2020 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Bra Fit Expert

Victoria's Secret & PINK

10.2017 - 01.2020

Facilitated training sessions for new hires on best practices for bra fittings and effective sales techniques within the lingerie department.
Provided constructive feedback to manufacturers regarding product design improvements based on customer feedback and personal observations during fittings.
Assisted customers in finding the perfect fit, resulting in a high rate of repeat business and referrals.
Collaborated with store management to develop targeted promotions aimed at driving sales within the lingerie department.
Increased sales revenue through effective product recommendations and cross-selling of coordinating items.
Consistently met or exceeded monthly sales targets by employing effective selling strategies tailored to each customer''s unique needs.
One of the top sellers driving $200,000 in sales annually, contributing 6% of over all store results.

Education

High School Diploma -

Glenlawn Collegiate

Winnipeg, MB

07.2024

Skills

Customer Service
Problem-Solving
Store operations
Training and mentoring

Multitasking and Organization
Inventory Control
Recruiting and Hiring
Work Planning and Prioritization

Accomplishments

Achieved the 1st national store ranking within 2 years.
Exceeded monthly store sales goals 8 months in a row.
Supervised team of 40 staff members.
Increased sales by 30% by coaching department managers on new merchandising standards.

Languages

English

Native or Bilingual

Timeline