Cyra Blake
Lauderdale Lakes,Florida
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
- Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Service-driven team player with record of providing high-quality support.
- Proactive working at home with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
- Friendly Customer service skills with over 10 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
- A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
Work History
Work From Home Patient Care Specialist
Memorial Hospital West
06.2022 - Current
- Documented patient information and care activities in electronic health record.
- Responded to inquiries by directing calls to appropriate personnel.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Supervised and managed daily scheduling, tasking and administration.
- High Speed Data of 25MBPS
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Clinical Coordinator
Prime Therapeutics LLC
04.2021 - 07.2022
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Work From Home Customer Service Representative
IQor Global Services
08.2018 - 03.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Administration and Management
Columbia Southern University
Orange Beach, AL06.2022
Associate of Science - Hospitality Administration And Management
Columbia Southern University
Orange Beach, AL04.2019
Diploma - Home Health Aide
Ruby's Academy For Health Occupations
Sunrise, FL05.2015
Diploma - Flight Attendant Training
International Institute of Travel
Toronto, Canada01.2014
High School Diploma -
Piper High School
Sunrise, FL04.2009
Skills
- Inbound and Outbound Calling
- Training development aptitude
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Technical Support
- Strong communication skills
- Administrative support
- Good listening skills
- Adaptability
- Great motivation
- Leadership
- Critical thinking
- Data Entry
- Microsoft Excel
- CRM System Proficiency
Affiliations
- Dare to Care-Faith Center
- Member of National Society of Leaders and Success
- Certified First Aid and CPR
- Certified BLS
- Certified Personal Support Worker
- Certified Food Handler
Timeline
Work From Home Patient Care Specialist
Memorial Hospital West
06.2022 - Current
Clinical Coordinator
Prime Therapeutics LLC
04.2021 - 07.2022
Work From Home Customer Service Representative
IQor Global Services
08.2018 - 03.2021
Bachelor of Science - Business Administration and Management
Columbia Southern University
Associate of Science - Hospitality Administration And Management
Columbia Southern University
Diploma - Home Health Aide
Ruby's Academy For Health Occupations
Diploma - Flight Attendant Training
International Institute of Travel
High School Diploma -
Piper High School