Cyntia Garcia Huertas
San Juan Capistrano
Summary
Customer-focused Support Specialist with 7+ years of experience providing high-touch service in healthcare and dental environments. Proven ability to manage assigned accounts, resolve complex customer issues, and collaborate cross-functionally with sales, implementation, and operational teams to improve customer satisfaction and retention. Highly skilled in phone, email, and digital communication, documentation accuracy, quality control, and process improvement.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Administrative Support Lead
Bright Now Dental
08.2017 - Current
- Serve as the day-to-day customer contact for assigned accounts via phone and email
- Assist sales-aligned teams by resolving customer inquiries and escalating complex issues
- Verify pricing, billing, and documentation accuracy from intake through invoicing
- Facilitate workflow among multiple departments to ensure timely deliverables
- Follow up with customers to confirm resolution and satisfaction
- Maintain quality control of services delivered
Patient Support Assistant
Dr. Ronald Wright DDS
06.2017 - Current
- Handle 60–80+ customer interactions daily via phone and email
- Schedule services, manage follow-ups, and support customer retention
- Collaborate with providers and implementation teams to improve customer experience
- Maintain 99%+ documentation accuracy and compliance
- Provide bilingual customer support in English and Spanish
Education
Pathways Academy
Menifee, CAHealth Science Coursework -
Saddleback College
Dental Assistant Program -
College and Career Advantage
Skills
- Customer Support & Account Management
- Phone Email & Chat Communication
- Cross-Functional Collaboration
- Issue Resolution & Follow-Up
- Pricing & Documentation Accuracy
- Quality Control
- CRM & Digital Record Systems
- Microsoft Office & Excel
- Multitasking
- Problem Solving
- Bilingual communication
- Customer service
- Service desk support
Certification
- Certified Surgical Assistant
- BLS Certification
- First Aid Certification
- Valid Driver’s License
Languages
- Spanish
- English
- Spanish
Timeline
Administrative Support Lead
Bright Now Dental
08.2017 - Current
Patient Support Assistant
Dr. Ronald Wright DDS
06.2017 - Current
Pathways Academy
Health Science Coursework -
Saddleback College
Dental Assistant Program -
College and Career Advantage