Cynthya Samuel
Pickering,ON
Summary
Diligent professional with over 8 years of experience in Administrative roles with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand; Excellent reputation for resolving problems and improving customer satisfaction. Educated in both accounting and human resources administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Mortgage Specialist Assistant
TD Canada Trust
06.2022 - Current
- Interviewed clients to put together Mortgage and other credit Applications for review.
- Reduced loan approval time by streamlining the application review process and collaborating with underwriters and credit assistants.
- Liaison with different departments to ensure smooth process to funding.
- Assisted in establishing marketing campaigns to promote business.
- Worked with varied Bank approved software applications to ensure client privacy and confidentiality.
- Administered various clerical duties as necessary.
Deals Administrator
Royal LePage Ignite Realty
02.2020 - 06.2022
- Oversaw and provided support to 150+ Real Estate Agents to maintain compliancy with TRREB, OREA, CREA, and RECO
- Trained and supervised team of 6+ clerical staff; Managed work schedules, to maintain deadlines and fully staffed shifts
- Entered real estate transactions into Emphasys Software; generated invoices; processed commissions for completed transactions
- Assisted Bookkeeper with day-to-day transactions; maintain petty cash; reconcile monthly Trust Deposits
- Audited invoices for computational errors in commission calculation
- Coordinated with other brokerages and lawyers' offices on outstanding documents/commissions
- Designed and established new regulatory forms, policies and procedures; contributed to ongoing and new compliance initiatives for the Brokerage
- Reviewed real estate documents; verified files are RECO & FINTRAC compliant Maintained inventory of office supplies and placed orders
Administrative Coordinator
Kapital Care Mortgage Inc.
03.2017 - 02.2020
- Created, reviewed, processed, closed and administered customer loan proposals
- Compiled database of loan applicants' credit history, financial statements and other relevant documents
- Verified information with various corresponding documents to ensure data accuracy and validity of information provided
- Coached new employees on administrative procedures, company policies and performance standards.
Administrative Staff (P/T)
Royal LePage Ignite Realty
08.2019 - 01.2020
- Operated switchboard and routed incoming calls to appropriate departments; Answered average of 100+ calls, emails and faxes per day Booked and managed appointments using QOC & BrokerBay; Provided support by uploading and updating listings on MLS; prepared Real Estate Agreements, deposit receipts, etc
- Reviewed Agreement of Purchase & Sale and other related documents for errors, omissions and adjustments.
Market Research Interviewer (P/T)
Numeris
01.2018 - 12.2018
- Conducted phone interviews to establish consumer ratings for television and radio programs.
Telephone Interviewer (P/T)
Logit Group
06.2016 - 02.2017
- Conducted customer satisfaction surveys for major corporate clients.
Human Resources Associate (Intern)
Kanetix
03.2016 - 11.2016
- Managed payroll by adding new employees, creating payroll entries and recording updated RRSP amounts
- Negotiated corporate discounts with external partners for employees
- Conducted preliminary resumé and phone screening; and compiled data for candidates' background check
- Assisted the health and safety team to conduct fire drills; and managed H&S bulletin boards and binders.
Education
Strategic Management, Accounting -
Centennial College
Toronto, ON12.2016
Human Resources Management -
Seneca College
Toronto, ON08.2015
B.Com, Computer Applications -
Women's Christian College
Chennai, TN, India05.2014
Skills
- Super-HR (HR Software)
- Ceridian (Payroll Software)
- Tally (Accounting Software)
- BrokerBay (Appointment Management Software)
- Filogix Expert (Mortgage Software)
- Emphasys (Real Estate Software)
- MS Office (Excel, Word, PPT, Outlook )
- Typing speed 41 WPM
- Digital data archiving
- Content writing
- Schedule Management
Languages
English (Native)
Tamil (Native)
French (Basic)
Certification
- First Aid and CPR Level C, Certified by Canadian Red Cross
- Certified Human Resources Professional (CHRP) (temporarily paused- to be reinstated)
Networking
www.linkedin.com/in/cynthyasamuel
Affiliations
HRPA - Human Resources Professional Association
Timeline
Mobile Mortgage Specialist Assistant
TD Canada Trust
06.2022 - Current
Deals Administrator
Royal LePage Ignite Realty
02.2020 - 06.2022
Administrative Staff (P/T)
Royal LePage Ignite Realty
08.2019 - 01.2020
Market Research Interviewer (P/T)
Numeris
01.2018 - 12.2018
Administrative Coordinator
Kapital Care Mortgage Inc.
03.2017 - 02.2020
Telephone Interviewer (P/T)
Logit Group
06.2016 - 02.2017
Human Resources Associate (Intern)
Kanetix
03.2016 - 11.2016
Strategic Management, Accounting -
Centennial College
Human Resources Management -
Seneca College
B.Com, Computer Applications -
Women's Christian College