Cynthia O. Wilson-Mayaki
Edmonton,AB
Summary
Proven leader in customer service and store management, excelling in multitasking and organization at Mai-Cee Enterprise. Demonstrated expertise in inventory management and store merchandising, significantly enhancing customer satisfaction and store efficiency. Skilled in problem-solving and customer relations, adept at creating positive environments and innovative solutions.
Overview
15
15
years of professional experience
Work History
Store Manager
Mai -Cee Enterprise
01.2019 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Customer Service Manger
Wemtraco Nig Ltd
02.2014 - 07.2018
- Participated in ongoing training sessions to stay up-to-date on best practices concerning product knowledge, safety protocols, and effective communication techniques.
- Exemplified company values through courteous interactions with customers, consistently going above and beyond to meet their needs.
- Handled customer complaints professionally and calmly, resolving issues swiftly to maintain high levels of satisfaction.
- Improved customer experience by offering friendly assistance in locating items throughout the store.
- Utilized strong problem-solving skills to address unique customer needs or concerns, providing tailored solutions that resulted in increased satisfaction levels.
Customer Service Assistant Supervisor
Multichoice ,DSTV
12.2009 - 02.2012
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
- Created an efficient system for tracking customer inquiries, enabling quicker response times and improved service quality.
- Implemented new procedures for handling escalated situations, reducing resolution time and improving overall satisfaction rates.
- Organized team meetings to discuss best practices and share insights on improving customer interactions.
Education
Bachelor of Science - Computer Science
Ambrose Alli University
Nigeria03-2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Inventory Management
- Store displays
- Store Merchandising
Timeline
Store Manager
Mai -Cee Enterprise
01.2019 - 08.2024
Customer Service Manger
Wemtraco Nig Ltd
02.2014 - 07.2018
Customer Service Assistant Supervisor
Multichoice ,DSTV
12.2009 - 02.2012
Bachelor of Science - Computer Science
Ambrose Alli University
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