Summary
Overview
Work History
Education
Skills
Timeline
Generic

CynthiaJoy Blanche

Corona,CA

Summary

Proven track record in enhancing community engagement through roles at Los Angeles Mission, demonstrating exceptional verbal and written communication and document management skills. Adapted to diverse needs, significantly improving service delivery efficiency. Excelled in administrative support, ensuring meticulous attention to detail and dependability in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Volunteer

Los Angeles Mission
04.2009 - Current
  • Coordinated with different service providers to meet clients' individual needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Coordinated and managed volunteer activities for community service projects.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Used strong interpersonal communication skills to convey information to others.

Administrative Assistant/Front Desk Receptionist

Mowery-Thomason Inc.
07.2023 - 11.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff by preparing crucial documents.
  • Assisted in on boarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Prepared statements and invoices and collected necessary paperwork to set-up new vendors and process payments.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected vendor payments, processed transactions and updated relevant records.
  • Tracked important information from Accubuild to Excel spreadsheets and ran reports or generated graphs using data.
  • Entering monthly union report dues and assisting with audits from union and job specific projects, as well as maintaining and updating union rate changes
  • Entering invoices daily from Subcontractors and Vendors
  • Assisting with accounting duties-checking accounts on aging and calling vendors for statements and making payment arrangements with representatives.
  • Assisting in processing EDD paperwork
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
  • Assisted new hires with completing required forms for accurate setup in payroll system from their first day onward.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed new hire paperwork and documents.
  • Issued approximately 50 paychecks on designated pay dates to avoid employee dissatisfaction.
  • Processed time cards and payroll data for team of employees.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Audited time sheets and payroll records for accuracy.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Childcare Volunteer

School Childcare Facility
08.2021 - 12.2021
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Read stories, sang songs, and facilitated creative play.
  • Sparked imagination by helping children discover new things each day.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Responded to inquiries from parents and guardians.
  • Supervised children of various ages on playground and field trips.
  • Watched and redirected inappropriate student behavior.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Documented children's growth and development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Elderly Caregiver

IHHS
01.2016 - 11.2018
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
  • Liaised with key accounts to deliver targeted administrative household support.
  • Developed and implemented individualized care plans to cater to client needs and better assist.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Scheduled daily and weekly care hours for client caseload.
  • Recorded status and duties completed in logbooks for management.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Maintained entire family's schedule and organized events.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

Lead Sales Representative

Limited Too
12.2000 - 03.2008
  • Kept detailed records of daily activities through online customer database.
  • Generated advertising brochure for vendor use.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed inventory control procedures to manage stock.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Greeted customers and provided product advice to increase sales.
  • Stayed current on company offerings and industry trends.
  • Processed and stocked merchandise in accordance with store standards.
  • Handled cash register operations and customer transactions to process payments.
  • Kept detailed track of sales and customer information in company system.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Mentored junior sales representatives, sharing best practices and helping them achieve their personal goals.
  • Enhanced overall brand reputation through consistent delivery of quality products, excellent customer service, and active engagement with stakeholders in community.

Education

In Progress - Developmental Psychology

California State University - Fullerton
Fullerton, CA

Associate of Science - Developmental Psychology

Fullerton College
Fullerton, CA

High School Diploma -

Nogales High School
La Puente, CA

Skills

  • Verbal and Written Communication
  • Document Management
  • Data Evaluation
  • Clerical Support
  • Deadline Adherence
  • Managing Reception
  • Telephone Etiquette
  • Taking Messages
  • Administrative Support
  • Attention to Detail
  • Adaptability and Dependability
  • Documentation
  • Editing
  • Filing

Timeline

Administrative Assistant/Front Desk Receptionist

Mowery-Thomason Inc.
07.2023 - 11.2023

Childcare Volunteer

School Childcare Facility
08.2021 - 12.2021

Elderly Caregiver

IHHS
01.2016 - 11.2018

Volunteer

Los Angeles Mission
04.2009 - Current

Lead Sales Representative

Limited Too
12.2000 - 03.2008

In Progress - Developmental Psychology

California State University - Fullerton

Associate of Science - Developmental Psychology

Fullerton College

High School Diploma -

Nogales High School

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CynthiaJoy Blanche