Cynthia (Cindy) McCallum

Transit Operator/Inspector

Corporation of the City of Brantford

08.1997 - 08.2024

Operated with safety and skill to avoid accidents and delays.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Accepted and processed fares.
developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Provided passenger assistance, collected fares and offered schedule and route information.
Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Followed predetermined routes to consistently meet targets and maintain schedules.
Followed company policies and procedures and maintained compliance with standards.
Operated large vehicles in difficult urban and rural conditions.
Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Maintained accurate records of fares collected, mileage, and incidents for proper reporting.
Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
Followed all local traffic laws while operating various types of public transportation vehicles.
Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
Provided expert guidance to staff members regarding the interpretation of rules, regulations, policies, and procedures relevant to their job duties.
Identified areas of concern by analyzing data, conducting interviews, and reviewing documentation.
Trained new inspectors on proper techniques, standards, and best practices for conducting inspections.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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